Billing and Payments Associate | RES

MGen; Manila; On-site; PHP 240,000 - 360,000; Full time

Job summary

MGEN is seeking a Billing and Payments Associate in Manila to support accurate and timely billing, payment monitoring, and collections. The role emphasizes data integrity, documentation, and coordination with Finance and Operations to resolve discrepancies.

The successful candidate will handle pre-billing activities, invoice preparation, IEMOP processing, and reporting, leveraging Excel and standard billing procedures while ensuring compliance with company policies.

Qualifications

• Bachelor's degree or equivalent in accounting, finance, business, economics or related field.
• 1–3 years in billing, accounting, collections, or administration.
• Experience in utility/energy sectors is a plus.
• Proficient with Microsoft Excel and MS Office.
• High attention to detail and numerical accuracy.
• Good communication and coordination skills.

Responsibilities

• Pre-Billing and Billing Administration: encode customer data, validate data, assist in monthly billing and verify bills.
• Payment Monitoring and Collection Support: monitor payments, post payments, reconcile accounts, generate aging reports.
• Customer Account Actions: issue disconnection notices and demand letters, maintain records.
• Invoice and IEMOP Processing: create/process invoices, prepare IEMOP docs, coordinate on discrepancies.

Skills

Attention to detail

Strong communication

Coordination

Education

Bachelor's degree in Accountancy, Finance, Business Administration, Economics, Engineering, or related field

Tools

Microsoft Excel

Billing software

Job description

The Billing and Payments Associate is responsible for supporting the accurate and timely execution of billing and payment processes for RES customers. The role performs pre-billing activities, billing generation support, payment monitoring, collections administration, invoice preparation, and IEMOP transaction processing while ensuring data integrity and compliance with company policies.

Key Responsibilities

Pre-Billing and Billing Administration

• Encode and maintain billing parameters, customer account information, and rate schedules in the billing system.
• Validate billing data and supporting documents prior to bill generation.
• Assist in monthly billing generation activities and perform initial bill verification.
• Investigate and escalate billing discrepancies for resolution.

Payment Monitoring and Collection Support

• Monitor customer payment transactions and update records accordingly.
• Perform payment posting and account reconciliation activities.
• Generate collection monitoring reports and aging schedules.
• Coordinate with customers and internal stakeholders regarding payment concerns.

Customer Account Actions

• Prepare and process disconnection notices for overdue accounts.
• Generate and issue demand letters in accordance with company policies and established procedures.
• Maintain accurate records of collection and account management activities.

Invoice and IEMOP Processing

• Create and process customer invoices and settlement-related transactions.
• Prepare documentation and records related to IEMOP transactions.
• Coordinate with Finance and Operations teams to address invoice and settlement discrepancies.

Documentation and Reporting

• Maintain accurate billing, payment, and collection records.
• Prepare regular operational reports and data summaries.
• Support audit requirements and compliance reviews through proper documentation and record management.

Qualifications

• Bachelor's Degree in Accountancy, Finance, Business Administration, Economics, Engineering, or related field.
• At least 1-3 years of experience in billing, accounting, collections, customer service, or administrative operations.
• Experience in utility, energy, or retail electricity supply operations is an advantage.
• Proficient in Microsoft Office applications, particularly Excel.
• Strong attention to detail and numerical accuracy.
• Good communication and coordination skills.

MGEN is always looking for enthusiastic individuals who seek to create a reliable, affordable, and sustainable energy future for the country.

If you'd like to be part of a vibrant and dynamic workplace not only to grow but to create a positive impact, check out our job openings below.

We look forward to Powering a Better Tomorrow with you!