Billing and collection manager

Pharmacare; Metro Manila; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

Pharmacare in Metro Manila is seeking aBilling & Collection Manager to oversee invoicing, timeliness of billing statements, account reconciliation, and overall receivables management. The role directs the Billing and Collection team, develops collection strategies to meet targets, monitors aging, coordinates with Operations and Finance, and reports on cash flow improvements.

Ideal candidates have a degree in accounting or finance, at least 3 years in billing/collections, and proven leadership in

Qualifications

• Bachelor's degree in Accounting, Finance, Business Administration, or a related field.
• 3+ years in billing, collections, accounts receivable, or finance.
• Supervisory or managerial experience in Billing and Collection.
• Strong knowledge of billing, collection, reconciliation, and AR processes.
• Experience in managing collection targets and aging accounts.
• Strong analytical, negotiation, problem-solving, and decision-making skills.
• Excellent communication and stakeholder-management skills.
• Proficient in Microsoft Excel and accounting/ERP systems.
• Highly organized, detail-oriented, and results-driven.
• Able to manage multiple priorities and work under pressure.

Responsibilities

• Oversee preparation, review, and issuance of invoices and billing statements.
• Ensure billing transactions are accurate, complete, and properly documented.
• Monitor billing processes and resolve billing discrepancies and concerns.
• Coordinate with Operations, Finance, and other departments regarding billing requirements.
• Develop and implement collection strategies to achieve collection targets.
• Monitor outstanding receivables and aging accounts.
• Oversee follow-ups with clients regarding overdue balances and payment commitments.
• Review collection performance and identify accounts requiring immediate attention.
• Address collection issues and recommend appropriate actions to improve payment recovery.
• Oversee reconciliation of customer accounts, payments, invoices, and outstanding balances.
• Ensure accurate recording and monitoring of collections and accounts receivable.
• Review discrepancies and coordinate with concerned departments for resolution.
• Monitor accounts receivable aging and cash collection performance.
• Supervise, guide, and evaluate Billing and Collection personnel.
• Assign responsibilities and monitor team performance against established targets.
• Provide coaching and support to improve team productivity and collection effectiveness.
• Ensure compliance with established billing and collection procedures.
• Prepare and present billing, collection, aging, and accounts receivable reports to management.
• Analyze collection trends and provide recommendations to improve cash flow.
• Identify process gaps and implement improvements in billing and collection procedures.
• Maintain accurate and organized billing and collection records.
• And any duties that may be assigned from time to time.

Skills

Analytical skills

Negotiation

Problem solving

Decision making

Communication

Stakeholder management

Team leadership

Education

Bachelor's degree in Accounting, Finance, Business Administration, or related field

Tools

Microsoft Excel

ERP systems

Job description

Job Summary

The Billing & Collection Manager oversees billing and collection operations, ensuring accurate invoicing, timely collection, account reconciliation, and effective management of receivables.

Duties and Responsibilities

A. Billing Management

• Oversee the preparation, review, and timely issuance of invoices and billing statements.
• Ensure billing transactions are accurate, complete, and properly documented.
• Monitor billing processes and resolve billing discrepancies and concerns.
• Coordinate with Operations, Finance, and other departments regarding billing requirements.

B. Collection Management

• Develop and implement collection strategies to achieve collection targets.
• Monitor outstanding receivables and aging accounts.
• Oversee follow-ups with clients regarding overdue balances and payment commitments.
• Review collection performance and identify accounts requiring immediate attention.
• Address collection issues and recommend appropriate actions to improve payment recovery.

C. Account Reconciliation & Monitoring

• Oversee reconciliation of customer accounts, payments, invoices, and outstanding balances.
• Ensure accurate recording and monitoring of collections and accounts receivable.
• Review discrepancies and coordinate with concerned departments for resolution.
• Monitor accounts receivable aging and cash collection performance.

D. Team Management

• Supervise, guide, and evaluate Billing and Collection personnel.
• Assign responsibilities and monitor team performance against established targets.
• Provide coaching and support to improve team productivity and collection effectiveness.
• Ensure compliance with established billing and collection procedures.

E. Reporting & Process Improvement

• Prepare and present billing, collection, aging, and accounts receivable reports to management.
• Analyze collection trends and provide recommendations to improve cash flow.
• Identify process gaps and implement improvements in billing and collection procedures.
• Maintain accurate and organized billing and collection records.
• And any duties that may be assigned from time to time.

Qualifications

• Bachelor's degree in Accounting, Finance, Business Administration, or a related field.
• At least 3 years of relevant experience in billing, collections, accounts receivable, or finance.
• Supervisory or managerial experience in Billing and Collection is required.
• Strong knowledge of billing, collection, reconciliation, and accounts receivable processes.
• Experience in managing collection targets and aging accounts.
• Strong analytical, negotiation, problem-solving, and decision-making skills.
• Excellent communication and stakeholder-management skills.
• Proficient in Microsoft Excel and accounting/ERP systems.
• Highly organized, detail-oriented, and results-driven.
• Able to manage multiple priorities and work effectively under pressure.