Billing and Payments Lead | RES

MGen; Manila; Hybrid; PHP 900,000 - 1,300,000; Full time

Job summary

MGEN is seeking a Billing and Payments Lead to oversee end-to-end billing and payment processes for RES customers. You will lead daily billing operations, coordinate with internal and external stakeholders, and implement controls to ensure accuracy and regulatory compliance.

The role requires 4-6 years in billing/collections or related fields, with supervisory experience and strong Excel skills. A Bachelor's degree is preferred; regulatory knowledge is a plus.

Qualifications

• Bachelor's degree or higher in a relevant field.
• Experience in billing, collections, customer account management, or utility operations.
• Supervisory or team leadership experience preferred.
• Knowledge of electricity retail operations, energy billing, and IEMOP processes is advantageous.
• Strong analytical and stakeholder management skills.
• Advanced proficiency in Excel and billing systems.

Responsibilities

• Billing Operations Management: Oversee pre-billing activities, validation and encoding of billing parameters and customer accounts; ensure accurate and timely generation of monthly bills.
• Payment Monitoring and Collection: Monitor collections and AR; reconcile billing and payments; coordinate with collection teams, finance, and customers; track overdue accounts.
• Customer Account Management: Supervise disconnection notices and demand letters; ensure compliance with policies and regulatory requirements; handle escalated inquiries.
• Invoicing and Market Transactions: Oversee creation and processing of invoices; review IEMOP-related transactions and documentation; coordinate invoice reconciliation and settlements.
• Process Governance and Leadership: Develop billing controls and SOPs; monitor KPIs; lead and develop Billing and Payments Associates; identify process improvements.

Skills

Analytical skills

Problem-solving

Stakeholder management

Education

Bachelor's Degree in Accountancy, Finance, Business Administration, Economics, Engineering, or related field

Job description

The Billing and Payments Lead is responsible for overseeing the end-to-end billing and payment processes for RES customers, ensuring accurate and timely bill generation, collection monitoring, customer account management, and regulatory compliance. The role leads daily billing operations, coordinates with internal and external stakeholders, and implements controls to maintain the accuracy and integrity of billing and payment transactions.

Key Responsibilities

Billing Operations Management

• Oversee pre-billing activities, including validation and encoding of billing parameters and customer account information.
• Ensure accurate and timely generation of monthly customer bills.
• Monitor billing runs and resolve billing exceptions, discrepancies, and system issues.
• Review billing reports and perform quality checks before bill release.

Payment Monitoring and Collection

• Monitor customer payment collections and account receivables.
• Reconcile billing and payment records to ensure account accuracy.
• Coordinate with collection teams, finance, and customers regarding payment concerns.
• Track overdue accounts and recommend appropriate collection actions.

Customer Account Management

• Supervise the generation and issuance of disconnection notices and demand letters for delinquent accounts.
• Ensure compliance with company policies, customer agreements, and regulatory requirements.
• Manage escalated billing and payment inquiries and facilitate resolution of complex cases.

Invoicing and Market Transactions

• Oversee the creation and processing of invoices related to customer billing and settlement activities.
• Review and validate IEMOP-related transactions and supporting documentation.
• Coordinate with Finance and other relevant groups on invoice reconciliation and settlement concerns.

Process Governance and Leadership

• Develop and maintain billing and payment process controls and standard operating procedures.
• Monitor key performance indicators (KPIs) such as billing accuracy, collection efficiency, and turnaround times.
• Lead, coach, and develop Billing and Payments Associates.
• Identify opportunities for process improvements and system enhancements.

Qualifications

• Bachelor's Degree in Accountancy, Finance, Business Administration, Economics, Engineering, or related field.
• At least 4-6 years of experience in billing, collections, customer account management, or utility operations.
• Supervisory or team leadership experience preferred.
• Knowledge of electricity retail supply operations, energy billing, and IEMOP processes is an advantage.
• Strong analytical, problem-solving, and stakeholder management skills.
• Advanced proficiency in Microsoft Excel and billing systems.

MGEN is always looking for enthusiastic individuals who seek to create a reliable, affordable, and sustainable energy future for the country.

If you'd like to be part of a vibrant and dynamic workplace not only to grow but to create a positive impact, check out our job openings below.

We look forward to Powering a Better Tomorrow with you!