Billing and Payments Associate

Meralco PowerGen (MGEN); Pasig; On-site; PHP 250,000 - 380,000; Full time

Job summary

Meralco PowerGen (MGEN) in Pasig, Philippines, is seeking a Billing and Payments Associate to support accurate and timely billing for RES customers and to handle pre-billing activities, payment monitoring, and invoice processing.

You will encode billing data, monitor payments, issue demand letters, and prepare reports while ensuring compliance with policies. The role requires 1–3 years in related fields, strong Excel skills, and attention to numerical detail.

Qualifications

• Bachelor's degree in a related field as listed.
• 1–3 years in billing, accounting, collections, or admin ops.
• Experience in utility or energy sector is an advantage.
• Proficient in Excel and data entry with accuracy.

Responsibilities

• Encode and maintain billing data and customer accounts.
• Support monthly billing generation and verify bills.
• Monitor payments and assist in collections.
• Prepare invoices and process IEMOP transactions.
• Maintain records and support audits.

Skills

Attention to detail

Numerical accuracy

Communication skills

Coordination

Education

Bachelor's Degree in Accountancy

Bachelor's Degree in Finance

Tools

Microsoft Excel

Microsoft Office

Job description

The Billing and Payments Associate is responsible for supporting the accurate and timely execution of billing and payment processes for RES customers. The role performs pre-billing activities, billing generation support, payment monitoring, collections administration, invoice preparation, and IEMOP transaction processing while ensuring data integrity and compliance with company policies.

Key Responsibilities

Pre-Billing and Billing Administration

• Encode and maintain billing parameters, customer account information, and rate schedules in the billing system.
• Validate billing data and supporting documents prior to bill generation.
• Assist in monthly billing generation activities and perform initial bill verification.
• Investigate and elevate billing discrepancies for resolution.

Payment Monitoring and Collection Support

• Monitor customer payment transactions and update records accordingly.
• Perform payment posting and account reconciliation activities.
• Generate collection monitoring reports and aging schedules.
• Coordinate with customers and internal stakeholders regarding payment concerns.

Customer Account Actions

• Prepare and process disconnection notices for overdue accounts.
• Generate and issue demand letters in accordance with company policies and established procedures.
• Maintain accurate records of collection and account management activities.

Invoice and IEMOP Processing

• Create and process customer invoices and settlement-related transactions.
• Prepare documentation and records related to IEMOP transactions.
• Coordinate with Finance and Operations teams to address invoice and settlement discrepancies.

Documentation and Reporting

• Maintain accurate billing, payment, and collection records.
• Prepare regular operational reports and data summaries.
• Support audit requirements and compliance reviews through proper documentation and record management.

Qualifications

• Bachelor's Degree in Accountancy, Finance, Business Administration, Economics, Engineering, or related field.
• At least 1-3 years of experience in billing, accounting, collections, customer service, or administrative operations.
• Experience in utility, energy, or retail electricity supply operations is an advantage.
• Proficient in Microsoft Office applications, particularly Excel.
• Strong attention to detail and numerical accuracy.
• Good communication and coordination skills.