Billing Operations Supervisor

Zylun Philippines, Inc.; Cebu City; On-site; PHP 600,000 - 900,000; Full time

Job summary

Zylun Philippines, Inc. is seeking a Billing Operations Supervisor in Cebu City to lead complex billing across Retail and Enterprise accounts, ensuring accuracy and timely invoicing. The role blends hands-on billing with people leadership, process improvement, and cross-functional collaboration with Sales, CS, and RevOps.

You’ll own billing setups in Chargebee, validate contract terms, and mentor a team of Billing Specialists while driving automation and SOPs to scale the function.

Qualifications

• 3–6+ years of experience in Billing, Accounts Receivable, or a related finance function.
• Experience in SaaS, subscription, or recurring-revenue billing is strongly preferred.
• Familiarity with Chargebee, HubSpot, or similar billing/CRM platforms.
• Strong Excel skills, including VLOOKUP, PivotTables, and data validation.
• Ability to understand customer contracts and accurately apply billing terms.
• Strong analytical skills with the ability to investigate discrepancies and identify root causes.
• Exceptional attention to detail and commitment to data integrity.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities without sacrificing accuracy.
• Previous experience mentoring, coaching, or leading team members.

Responsibilities

• Take Ownership of Billing Operations for Retail and Enterprise customers via Chargebee.
• Review customer agreements and translate contractual requirements into billing setups.
• Validate pricing, quantities, billing schedules, and account configurations before invoices.
• Prepare monthly invoices and supporting documentation.
• Manage billing changes throughout the customer lifecycle, including upgrades, downgrades, renewals, cancellations, and quantity adjustments.
• Reconcile payments and investigate differences between invoices, payments, and account records.
• Follow up on outstanding balances and provide information needed by the Collections team.
• Keep billing information accurate and consistent across Chargebee, HubSpot, Excel, and internal systems.
• Submit invoices through customer or vendor payment portals when required for Enterprise accounts.
• Apply customer-specific billing procedures and special handling requirements consistently.

Skills

Billing & AR

SaaS billing

Team leadership

Chargebee

HubSpot

Excel (VLOOKUP, PivotTables)

Contract interpretation

Tools

Chargebee

HubSpot

Job description

Job Description:

Overview

Billing Operations Supervisor

Ready to Step Into a Role Where Your Billing Expertise Has a BiggerImpact?If you’ve built a strong foundation in billing or accounts receivable and are ready to take on moreownership, this role gives you the opportunity to do more than manage invoices. You’ll become a keyresource for a growing SaaS billing function—handling complex customer requirements, supporting ateam, resolving escalated issues, and helping improve the way billing operations are run.

Our client is looking for a highly capable and self-directed billing professional who can quicklyunderstand complex processes, work confidently with minimal supervision, and become the person theteam relies on when billing situations get complicated.You’ll support two very different customer environments: high-volume Retail accounts and morecustomized Enterprise accounts. Success in this role requires a combination of financial accuracy,business judgment, technical aptitude, communication skills, and leadership.

Responsibilities

Your Opportunity to Make an Impact

• Take Ownership of Billing OperationsManage recurring and subscription billing activities for both Retail and Enterprise customersthrough Chargebee.
• Review customer agreements and translate contractual requirements into accurate billing setups.
• Validate pricing, quantities, billing schedules, and account configurations before invoices are issued.
• Prepare monthly invoices and supporting documentation.
• Manage billing changes throughout the customer lifecycle, including upgrades, downgrades, renewals, cancellations, and quantity adjustments.
• Reconcile payments and investigate differences between invoices, payments, and account records.
• Follow up on outstanding balances and provide information needed by the Collections team.
• Keep billing information accurate and consistent across Chargebee, HubSpot, Excel, and internalsystems.
• Submit invoices through customer or vendor payment portals when required for Enterpriseaccounts.
• Apply customer-specific billing procedures and special handling requirements consistently.

Become the Team’s Billing Expert

• Serve as the primary escalation resource for unusual or complex billing situations.
• Investigate invoice, payment, credit, refund, and account discrepancies from initial issue throughresolution.
• Determine root causes rather than simply correcting individual errors.
• Interpret contracts and help the team understand how specific terms should be reflected in billing.
• Partner with Sales, Customer Success, Enterprise Support, Collections, and RevOps to resolve issuesefficiently.
• Communicate billing decisions and resolutions clearly to both internal stakeholders and customers.

Help the Team Perform at Its Best

• Provide day-to-day direction to Billing Specialists based on priorities, deadlines, and workload.
• Coach and mentor team members on billing procedures, systems, and complex account scenarios.
• Review work and provide guidance to promote accuracy and consistency.
• Help establish practical operating standards for the billing function.
• Monitor internal communication channels and HubSpot tickets to help ensure issues are addressedpromptly.
• Become a dependable resource when team members need assistance making billing-relateddecisions.

Keep Reporting Accurate

• Prepare and review billing reports, aging summaries, and reconciliation information.
• Validate data used for internal reporting and identify inconsistencies before they affect downstreamprocesses.
• Support month-end activities related to revenue and cost of revenue.
• Maintain reliable documentation and records to support billing and reconciliation activities.

Improve How Billing Gets Done

• Identify repetitive, inefficient, or error-prone billing activities and recommend better approaches.
• Help implement workflow improvements, automation opportunities, and efficiency initiatives.
• Create and maintain clear SOPs, process guides, reporting templates, and other documentation.
• Support cross-functional projects that impact billing, revenue operations, or the customerexperience.
• Help build scalable processes as the billing function continues to grow.

Qualifications

What You’ll Bring to the Role

We’re looking for someone who combines hands-on billing expertise with ownership and leadershippotential.

Required Experience & Skills

• 3–6+ years of experience in Billing, Accounts Receivable, or a related finance function.
• Experience in SaaS, subscription, or recurring-revenue billing is strongly preferred.
• Familiarity with Chargebee, HubSpot, or similar billing/CRM platforms.
• Strong Excel skills, including VLOOKUP, PivotTables, and data validation.
• Ability to understand customer contracts and accurately apply billing terms.
• Strong analytical skills with the ability to investigate discrepancies and identify root causes.
• Exceptional attention to detail and commitment to data integrity.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities without sacrificing accuracy.
• Previous experience mentoring, coaching, or leading team members. Formal people-management experience is helpful, but not mandatory.

Additional Experience That Will Set You Apart

• Enterprise billing and invoice submission through customer/vendor portals.
• Experience managing high-volume Retail billing environments.
• Experience working with customer-specific billing rules and processes.
• Exposure to automation, workflow redesign, or operational improvement initiatives.

The Person We’re Looking For

• The ideal candidate is someone who can step in, learn quickly, and eventually become the personeveryone turns to when billing gets complicated.
• You should be comfortable:Learning quickly and taking ownership of unfamiliar or complex billing processes.
• Working independently and making sound decisions with limited supervision.
• Leading and developing others while remaining hands-on with the work.
• Taking initiative instead of waiting for problems to be escalated. Improving processes rather than simply following existing ones. Creating structure and documentation that makes the team more effective.
• Owning escalations and seeing issues through to resolution.

Why Consider This Role?

This is a strong opportunity for a billing professional who is ready to move beyond purely transactionalresponsibilities. You’ll have the visibility to influence processes, the autonomy to solve problems, and theopportunity to develop your leadership capabilities while remaining close to the day-to-day operation. If you’re the type of person who takes ownership, asks the right questions, finds the root cause, andleaves a process better than you found it, this role could be a great next step.

Required Skills

Team Management, Billing, AR, SaaS,

Years of Experience Needed

5