Billing Operations Analyst — Client-Focused & Data-Driven

Global Payments; Quezon City; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Medical coverage for you and family

Wellness Week with extra paid day off

Paid time off and public holidays

Equity/bonuses opportunities

Job summary

Global Payments in Quezon City, Philippines is seeking an Operations Analyst to support end-to-end utility billing processes and collaborate with clients to ensure accurate and timely resident bills. The role emphasizes attention to detail, analytical thinking, and strong communication in a fast-paced environment.

You will work with internal teams to deliver prebills and meet billing timelines while developing expertise in billing systems and processes across the Utility Team.

Qualifications

• Attention to detail with ability to identify and resolve issues through critical thinking.
• Ability to meet deadlines and thrive in a fast-paced, high-growth technology environment.
• Strong analytical and numerical skills with a problem-solving mindset.
• Excellent communication and client-facing skills with a passion for delivering outstanding customer experience.
• Quick learner with the ability to adapt to new software platforms and utility billing concepts, including overtime flexibility.

Responsibilities

• Manage end-to-end utility billing using technology platforms to produce accurate, on-time monthly resident bills.
• Ensure all required billing inputs are complete to maximize client revenue recovery.
• Analyze billing outputs, variance reports, and datasets; collaborate with clients to validate and finalize utility statements.
• Partner with clients and internal teams to deliver timely prebills, secure approvals, and meet billing timelines and quality standards.
• Collaborate across the Utility Team and develop expert knowledge of billing systems to drive efficient processing.

Job description

Global Payments in Quezon City, Philippines is seeking an Operations Analyst to support end-to-end utility billing processes and collaborate with clients to ensure accurate and timely resident bills. The role emphasizes attention to detail, analytical thinking, and strong communication in a fast-paced environment.

You will work with internal teams to deliver prebills and meet billing timelines while developing expertise in billing systems and processes across the Utility Team.