Billing Associate

Federal Land, Inc.; Makati; On-site; PHP 312,000 - 513,000; Full time

Job summary

Federal Land, Inc. is seeking a Billing and Collections Specialist to manage the billing and collection of outstanding past-due portfolios (Interco) and handle related customer inquiries.

The role focuses on reducing delinquency, investigating issues, communicating with other departments, maintaining accurate call histories, and providing regular productivity reports. SAP and MS Office experience are advantageous for this position.

Qualifications

• Billing and collections experience preferred.
• Strong communication and customer service skills.
• Ability to prioritize and manage multiple accounts.
• Proficiency with SAP and MS Office a plus.

Responsibilities

• Handle billing and collection calls and correspondence for past due accounts.
• Provide customer service regarding collection issues.
• Reduce delinquency for assigned accounts.
• Communicate with other departments about customer accounts in a timely manner.
• Investigate past due balances and resolve billing and payment issues promptly.
• Identify causes of delinquency and discuss with team/management.
• Record and update complete account information and call history.
• Generate weekly and monthly productivity reports to supervisor.
• Meet defined department goals and activity metrics.
• Interface with internal/external customers.
• Support other queues as needed to facilitate teamwork.

Skills

Accounts Receivable

Attention to detail

Customer service

Tools

SAP

MS Office

Job description

Job Summary

Responsible for billing and collections of outstanding past due portfolio (Interco) and all other aspects of collections, resolving customer issues and reducing past due delinquency by reviewing the best way to approach and attend the clients concerns/queries.

Key Responsibilities

1. Responsible for the billing and collection calls (inbound/outbound) and/or correspondence of all assigned past due accounts.


2. Providing customer service regarding collection issues


3. Accountable for reducing delinquency for assigned accounts


4. Must communicate and follow-up effectively with concerned departments regarding customer accounts on a timely basis.


5. Investigate historical data of the problematic accounts and apply the most effective solution possible to resolve billing and client’s payment issues in a timely manner.


6. Identify issues attributing to account delinquency and discuss them with the team/management and/or concerned departments.


7. Record and update full and complete account information/call history to aid in account resolution


8. Weekly and monthly reporting to immediate supervisor with regards to productivity status.


9. Meet defined department goals and activity metrics


10. Internal/external customer interface


11. May be required to support other queues to facilitate teamwork in the department


12. Other duties that may be assigned from time to time

Competencies Required

• Accounts Receivable knowledge/experience a plus, preferably with SAP knowledge


• Strong attention to detail, goal oriented


• Commitment to excellent customer service


• Ability to prioritize and manage multiple responsibilities


• With Good Communication Skills


• Proficient in MS Office