Customer Affairs Officer | MGEN

MGen; Manila; Hybrid; PHP 420,000 - 720,000; Full time

Job summary

MGEN in Manila seeks a Customer Affairs Officer to steer activities across marketing, accounts management, and customer relations to drive growth in the power industry. The role covers wholesale and retail markets, including future generator contracts and electricity derivatives.

You will support marketing plans, bid preparations, and post-contract services while leveraging knowledge of market dynamics and regulation. A customer-focused, proactive professional is preferred.

Qualifications

• Bachelor/College degree in business, economics, marketing, social sciences, or communications.
• Strong written and spoken communication skills.
• Proficient in MS Office (Outlook, Word, Excel, PowerPoint).
• Able to work in a dynamic, fast-paced energy market in Manila.

Responsibilities

• Manage accounts and contracts with utilities, suppliers, and market participants.
• Monitor contract conditions and approvals.
• Develop customer relations initiatives and services.
• Support marketing efforts for products and services in the power sector.
• Assist portfolio management for bulk contracts and RCOA sales.
• Assist in market research and pricing discussions.

Skills

Organizational skills

Interpersonal skills

Written communication

Oral communication

MS Office

Excel

PowerPoint

Education

Bachelor's degree

Tools

Microsoft Office

Job description

The Customer Affairs Officer steers activitiesrelating to marketing, accounts management, and customer relations &services to drive business growth and to continuously expand market shares. Therole typically must combine technical and commercial knowledge in the powerindustry with strong marketing, customer engagement, and developmental skills.It shall cover the wholesale, retail, WESM proceeds, and capacity/reservemarkets, including generator-generator contracting in the future, other markettrends (electricity derivatives).

Key Results Areas (KRAs)

• Accounts Management (new and existing)
• Contracts Monitoring
• Customer relations and services
• Marketing of products/services
• Portfolio Management (for Bulk contracts andRCOA Sales)
• Technical provisions
• After-contract execution services

Specific Duties & Responsibilities

Accounts Management

• Manage bilateral supply/capacity contracts with Distribution utilities, consortia/aggregators/suppliers, and System Operation/Transmission Network Provider.
• Conduct competitors benchmarking on accountsmanagement and customer relations management and enhance for feasibleimplementation.

Contracts Monitoring

• Monitor pre-conditions of contract effectivity and approval processes.

Customer Relations and Services

• Develop initiatives related to customerrelations and services.
• Oversee implementation of customer relationprojects.
• Participate in industry-related fora and publicconsultations organized by policymakers, regulators, Market Operator, and System Operator/Transmission Service Provider.

Marketing of Products/Services

• Assist in the conduct of marketing push/clientscalls related to: Electric Power Purchase Agreement, Ancillary Service Procurement Agreement, Replacement Power Contract, and Other alternativecontracts such as Contract for Differences
• Assist in the conduct of marketing ofproducts/services (baseload, mid-merit, peak, and capacity) to generators,aggregators/suppliers.
• Assist on the study of viability to participatein bidding calls.
• Assist in the preparation of bid offer andproposals.
• Assist on the development and implementation of Marketing Plans.

Portfolio Management (for Bulk contracts and RCOA Sales)

• Assist in handling contract negotiation, perfection, and regulatory approval processes.
• Assistance in the implementation of ER 1-94projects.
• Conduct needs assessment study of host DUs and communities and assist External Affairs during implementation and result-monitoring.

Technical Provisions

• Assist on the conduct of market research by identification of customer’s requirements (e.g., future demand, capital formingprojects, challenges in its system), current settings (suppliers, demand, etc.), and initiatives (e.g., implementation of Renewable Portfolio Standards) relevant to Commercial, Sales, and Business Development.

After-Contract Execution Services

• Assist on handling customers and billing disputes and resolution.
• After-sale services.
• Perform other tasks deemed necessary by the Marketing, Accounts, and Customer Relations Management Head/Commercial Operations Site Head.

Position Requirements (Basic Qualifications)

• Bachelor/College degree in business, economics, marketing, social sciences, and communication courses.
• At least 4-year related experience.
• Basic understanding of power industry structure and dynamics.
• Basic understanding of energy regulation and electricity pricing.
• Strong organizational and interpersonal skills.
• Excellent written and oral communication skills.
• Proficient in Microsoft Office such as Outlook, Word, Excel, and PowerPoint.
• Flexible and able to work in a dynamic, fluid environment.
• Ability to work independently and be self-motivated.
• Ability to prioritize time well to deliver consistently against stated objectives.

MGEN is always looking for enthusiastic individuals who seek to create a reliable, affordable, and sustainable energy future for the country.

If you'd like to be part of a vibrant and dynamic workplace not only to grow but to create a positive impact, check out our job openings below.

We look forward to Powering a Better Tomorrow with you!