Billing and Finance Associate (Subscriptions)

Satellite Office; Metro Manila; On-site; PHP 391,000 - 580,000; Full time

Job summary

Satellite Office is seeking a Billing and Finance Associate to support global clients, handle subscription billing inquiries, and maintain accurate records across multiple systems. You will combine customer service with finance operations, reconciling data and ensuring timely, error-free invoicing.

Full training will be provided on Zuora and Microsoft Dynamics 365, with emphasis on reconciliation and strong bookkeeping fundamentals rather than prior platform experience.

Qualifications

• Reconciling data across systems and resolving discrepancies.
• Strong customer service via phone and email.
• Solid bookkeeping fundamentals.
• Advanced Excel, with partial manual processes.
• Ability to learn new systems quickly.
• Excellent time management with multiple priorities.
• Exposure to ERP or subscription billing platforms is an advantage.

Responsibilities

• Serve as the first contact for subscription and billing inquiries via phone and email.
• Scan, log, and review subscription invoices with accurate records.
• Support the full subscription lifecycle including sign-ups, renewals, amendments, and cancellations.
• Reconcile billing data across multiple systems.
• Process and review journal entries and reversals.
• Follow up on overdue invoices while maintaining customer relationships.
• Monitor renewal milestones and escalate issues proactively.
• Identify process gaps and suggest improvements as you learn the role.

Skills

Reconciliation experience

Customer service

Bookkeeping fundamentals

Excel skills

Adaptability

Time management

ERP/subscription billing exposure

Tools

Zuora

Microsoft Dynamics 365

Job description

BILLING AND FINANCE ASSOCIATE

Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme!

WHAT IS A BILLING AND FINANCE ASSOCIATE?

Our awesome client is a leading technology company headquartered in Australia that builds GPS and field positioning systems used across construction, agriculture, and industrial industries worldwide. They are looking for a Billing and Finance Associate to join their support team.

This is a dual role combining customer service and finance operations. You will be the go-to person for subscription and billing inquiries from both internal and external customers, while also handling reconciliation activities to ensure billing and financial data remain accurate.

Full training will be provided on the company's systems, including Zuora and Microsoft Dynamics 365, so prior experience with these platforms is not required. What matters is your hands-on experience with reconciliation, strong bookkeeping fundamentals, and confidence communicating with customers through phone and email.

WHAT WILL BE YOUR MAIN RESPONSIBILITIES?

• Serve as the first point of contact for subscription and billing inquiries from customers and internal teams via phone and email.

• Scan, review, and log incoming subscription invoices while maintaining accurate and up-to-date records.

• Support the full subscription lifecycle, including new sign-ups, renewals, amendments, and cancellations.

• Reconcile subscription and billing data across multiple systems.

• Process and review journal entries and clearing-account reversals.

• Follow up on overdue invoices professionally while maintaining positive customer relationships.

• Monitor renewal milestones and identify billing issues, escalating concerns to the appropriate team member before they become larger issues.

• Identify process gaps and recommend improvements as you gain familiarity with the role and systems.

WHAT ARE WE LOOKING FOR?

• Hands-on experience reconciling data between different systems, including the ability to identify discrepancies, investigate their causes, and follow issues through to resolution.

• Strong customer service skills with clear, professional, and empathetic communication by phone and email.

• Good bookkeeping fundamentals.

• Strong Excel skills, particularly in environments where processes are still partially manual.

• Ability to learn new systems, processes, and product knowledge quickly.

• Excellent time management and organizational skills, with the ability to manage multiple requests and priorities simultaneously.

• Exposure to ERP or subscription billing platforms is an advantage but not required, as full training will be provided.

NICE TO HAVE

• Experience using Microsoft Dynamics 365.

• Previous experience working in a subscription-based business or SaaS environment.

ABOUT THE SCHEDULE

• Monday to Friday

• 6:00 AM to 3:00 PM Manila time

• Schedule is aligned with Australian business hours.

• The schedule is fixed and non-negotiable.

WHAT'S IN IT FOR YOU?

Full training on all systems and processes, including Zuora and Microsoft Dynamics 365.

• No prior experience with Zuora or D365 is required.

• A clear growth path, starting with a strong customer service focus and progressing toward full billing and reconciliation ownership.

• The opportunity to work with a genuinely global, growth-stage technology company serving an international client base.

• A supportive team culture focused on learning from mistakes and continuously improving processes.