Billing & Reconciliation Specialist: Customer-Focused

Satellite Office; Pasig; On-site; PHP 480,000 - 720,000; Full time

Job summary

Satellite Office is hiring a Billing & Reconciliation Associate to join our Group Support Services team. You’ll be the calm, organised voice handling subscription and billing questions and you’ll own the reconciliation work behind the scenes, tracing discrepancies and guiding them to resolution.

You’ll bring hands-on experience reconciling data across systems, strong customer service, solid bookkeeping, and excellent Excel skills. Full training provided on Zuora and Dynamics 365.

Qualifications

• Proven hands-on experience reconciling data between systems.
• Strong customer service skills via phone and email.
• Solid bookkeeping fundamentals.
• Excellent Excel skills.
• Ability to learn new systems quickly.
• Strong prioritisation and time-management when juggling requests.
• Exposure to ERP or billing platforms; training provided.

Responsibilities

• Be the go-to contact for internal and external customers by phone and email, answering subscription and billing questions clearly and promptly
• Scan, review, and log incoming subscription invoices, keeping records accurate and up to date
• Support the subscription lifecycle - new sign-ups, renewals, amendments, and cancellations
• Help reconcile subscription and billing data across systems, including journal entries and clearing-account reversals
• Follow up on overdue invoices with a service-first, relationship-conscious approach
• Flag renewal milestones and billing issues to the right team member before they become problems
• Contribute ideas to improve processes as you learn the role

Skills

Data reconciliation

Customer service

Bookkeeping

Excel

Problem solving

Adaptability

Time management

ERP exposure

Tools

Dynamics 365

Job description

Satellite Office is hiring a Billing & Reconciliation Associate to join our Group Support Services team. You’ll be the calm, organised voice handling subscription and billing questions and you’ll own the reconciliation work behind the scenes, tracing discrepancies and guiding them to resolution.

You’ll bring hands-on experience reconciling data across systems, strong customer service, solid bookkeeping, and excellent Excel skills. Full training provided on Zuora and Dynamics 365.