Billing and Collection Support Specialist

Aqua Smartguard Corp.; Makati; On-site; PHP 279,000 - 446,400; Full time

Benefits offered by this job

Employee Recognition Program

Incentives

Annual Company Trip

Retirement Plan

Maternity & Paternity Leave

Job summary

Aqua Smartguard Corp. is seeking a Billing and Collection Support Specialist to join our Makati team onsite. The role focuses on collecting outstanding balances, guiding clients through payment options, and maintaining accurate records.

You will handle a high volume of calls daily, monitor aging accounts, and deliver daily/weekly reports. A Bachelor’s degree and at least 1 year in AR or collections are preferred.

Qualifications

• Minimum 1 year in Accounts Receivable, Collections, or Customer Service.
• Ability to handle high-volume calls professionally.
• Strong attention to detail and documentation skills.
• Proficient in MS Office applications (Excel, Word).
• Able to work under pressure and meet daily call targets.

Responsibilities

• Conduct 50-55 follow-up calls daily regarding outstanding balances.
• Guide new clients on payment channels as needed.
• Document all calls and updates in the system the same day.
• Monitor aging of accounts and prioritize follow-ups.
• Escalate reconciliation or payment concerns to ARs/ARO.
• Follow up with clients who promised to pay but haven't.
• Prepare daily and weekly summary reports on activity.
• Submit daily report by shift end.
• Perform other duties as assigned by management.

Skills

High-volume calls

Attention to detail

Documentation

MS Office

Communication skills

Customer service

Education

Bachelor's degree

Tools

MS Office

Job description

Billing and Collection Support Specialist

Aqua Smartguard Corp.

On-site - Makati 1-3 Yrs Exp Bachelor Full-time

Job Description

Employee Recognition and Rewards

Employee Recognition Program, Incentives

Government Mandated Benefits

Insurance Health & Wellness

Others

Company Social Events

Annual Company Trip, Retirement Plan

Maternity & Paternity Leave, Sick Leave, Solo Parent Leave, Special Leave for Women, Vacation Leave

Key Responsibilities:

• Conduct 50-55 follow-up calls per day to clients regarding outstanding balances and payment reminders.
• Assist new clients with information and guidance on the available payment channels, if needed.
• Ensure all calls, updates, and client responses are properly documented in the system or tracking sheet on the same day.
• Monitor aging of accounts and prioritize follow-ups based on due dates and company guidelines.
• Forward all clients with reconciliation needs or payment concerns to the assigned ARs/ARO for proper handling.
• Follow up on clients who have promised to pay but have not settled their account (weekly basis).
• Maintain professionalism and observe proper call etiquette at all times.
• Prepare daily and weekly summary reports of follow-up activities and collection status.
• Daily report is required by the end of every shift.
• Perform any other work-related duties or responsibilities that may be assigned by management

Qualifications:

• At least 1 years of experience in Accounts Receivable, Collections, or Customer Service (preferred).
• Ability to handle high-volume calls professionally and efficiently.
• Good attention to detail and strong documentation skills.
• Proficient in MS Office applications (Excel, Word).
• Ability to work under pressure and meet daily call targets.

Working Location

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