Accounts Receivable -Collections specialist

The Hird Corp.; Quezon City; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Commission

Performance Bonus

Holiday Gifts

Incentives

HMO

Job summary

A leading company in finance and collections is seeking an Accounts Receivable - Collections Specialist to manage customer accounts and ensure timely payments. The ideal candidate will have 1-3 years of experience and a Bachelor's degree, with strong communication and negotiation skills. Responsibilities include making collection calls, following up on payment commitments, and updating customer account information. This full-time position offers a competitive salary and is based in Quezon City.

Qualifications

• 1-3 years of experience in accounts receivable or similar role.
• Proficient in handling payment queries and disputes.
• Ability to meet collection targets and call KPIs.

Responsibilities

• Make outbound collection calls to customers with past-due accounts.
• Handle inbound calls related to payment queries, disputes, and account updates.
• Negotiate payment plans, settlements, and due dates with customers.

Skills

Excellent communication skills

Negotiation skills

Customer service orientation

Education

Bachelor's degree

Job description

Accounts Receivable -Collections specialist

The Hird Corp.

Urgent ₱20-30K [Monthly] On-site - Quezon City 1-3 Yrs Exp Bachelor Full-time

Job Description

Employee Recognition and Rewards

Commission, Performance Bonus, Holiday Gifts, Incentives

Insurance Health & Wellness

HMO

Key Responsibilities

• Make outbound collection calls to customers with past-due accounts.
• Follow up on payment commitments and ensure collection targets are met.
• Handle inbound calls related to payment queries, disputes, and account updates.
• Negotiate payment plans, settlements, and due dates with customers.
• Update customer account information accurately in the system.
• Escalate complex cases or disputes to the concerned teams for resolution.
• Ensure compliance with company policies, regulatory guidelines, and collection scripts.
• Maintain daily productivity logs and meet call KPIs.
• Provide excellent customer service while retaining professionalism and empathy.