Strategic Billing & Collections Specialist

Aqua Smartguard Corp.; Makati; On-site; PHP 279,000 - 446,400; Full time

Benefits offered by this job

Employee Recognition Program

Incentives

Annual Company Trip

Retirement Plan

Maternity & Paternity Leave

Job summary

Aqua Smartguard Corp. is seeking a Billing and Collection Support Specialist to join our Makati team onsite. The role focuses on collecting outstanding balances, guiding clients through payment options, and maintaining accurate records.

You will handle a high volume of calls daily, monitor aging accounts, and deliver daily/weekly reports. A Bachelor’s degree and at least 1 year in AR or collections are preferred.

Qualifications

• Minimum 1 year in Accounts Receivable, Collections, or Customer Service.
• Ability to handle high-volume calls professionally.
• Strong attention to detail and documentation skills.
• Proficient in MS Office applications (Excel, Word).
• Able to work under pressure and meet daily call targets.

Responsibilities

• Conduct 50-55 follow-up calls daily regarding outstanding balances.
• Guide new clients on payment channels as needed.
• Document all calls and updates in the system the same day.
• Monitor aging of accounts and prioritize follow-ups.
• Escalate reconciliation or payment concerns to ARs/ARO.
• Follow up with clients who promised to pay but haven't.
• Prepare daily and weekly summary reports on activity.
• Submit daily report by shift end.
• Perform other duties as assigned by management.

Skills

High-volume calls

Attention to detail

Documentation

MS Office

Communication skills

Customer service

Education

Bachelor's degree

Tools

MS Office

Job description

Aqua Smartguard Corp. is seeking a Billing and Collection Support Specialist to join our Makati team onsite. The role focuses on collecting outstanding balances, guiding clients through payment options, and maintaining accurate records.

You will handle a high volume of calls daily, monitor aging accounts, and deliver daily/weekly reports. A Bachelor’s degree and at least 1 year in AR or collections are preferred.