Billing and Collection Support Specialist

Aqua SmartGuard Philippines; Makati; On-site; PHP 279,000 - 391,000; Full time

Job summary

Aqua SmartGuard Philippines is seeking a collections associate to conduct daily follow-up calls with clients on outstanding balances and payment reminders. You will guide new clients on available payment channels and ensure all communications are documented in the system daily.

You will monitor aging accounts, prioritize delinquencies by due dates, and prepare daily/weekly reports on follow-up activities and collection status.

Responsibilities

• Conduct 50–55 follow-up calls per day to clients regarding outstanding balances and payment reminders.
• Assist new clients with information and guidance on the available payment channels, if needed.
• Ensure all calls, updates, and client responses are properly documented in the system or tracking sheet on the same day.
• Monitor aging of accounts and prioritize follow-ups based on due dates and company guidelines.
• Forward all clients with reconciliation needs or payment concerns to the assigned ARs/ARO for proper handling.
• Follow up on clients who have promised to pay but have not settled their account (weekly basis).
• Maintain professionalism and observe proper call etiquette at all times.
• Prepare daily and weekly summary reports of follow-up activities and collection status.
• Daily report is required by the end of every shift.
• Perform any other work-related duties or responsibilities that may be assigned by management

Job description

Key Responsibilities:

• Conduct 50–55 follow-up calls per day to clients regarding outstanding balances and payment reminders.

• Assist new clients with information and guidance on the available payment channels, if needed.

• Ensure all calls, updates, and client responses are properly documented in the system or tracking sheet on the same day.

• Monitor aging of accounts and prioritize follow-ups based on due dates and company guidelines.

• Forward all clients with reconciliation needs or payment concerns to the assigned ARs/ARO for proper handling.

• Follow up on clients who have promised to pay but have not settled their account (weekly basis).

• Maintain professionalism and observe proper call etiquette at all times.

• Prepare daily and weekly summary reports of follow-up activities and collection status.

• Daily report is required by the end of every shift.

• Perform any other work-related duties or responsibilities that may be assigned by management