Bilingual Vietnamese CSR – Hybrid Customer Support Pro

Viamericas Corporation; Manila; Hybrid; PHP 223,200 - 334,800; Full time

Job summary

Viamericas Corporation is hiring for a Customer Service and Transaction Support role in Manila, Philippines. The position entails handling customer inquiries, providing support to agents, and ensuring smooth transaction processes in a hybrid work environment.

Applicants must be fluent in Vietnamese and English, have good customer service skills, and the ability to multitask in a fast-paced setting. A High School Diploma or equivalent is required.

Qualifications

• Customer service experience is a plus.
• Good attitude and skills with people.
• Ability to work in a fast-paced environment.
• Basic computer knowledge is required.

Responsibilities

• Handle inbound and outbound customer communications.
• Provide transaction updates and resolve issues.
• Conduct regular outreach to agents.
• Ensure smooth processing of transactions.

Skills

Fluency in Vietnamese

Fluency in English

Excellent communication skills

Problem-solving skills

Attention to detail

Multitasking

Education

High School Diploma or in progress

Job description

Viamericas Corporation is hiring for a Customer Service and Transaction Support role in Manila, Philippines. The position entails handling customer inquiries, providing support to agents, and ensuring smooth transaction processes in a hybrid work environment.

Applicants must be fluent in Vietnamese and English, have good customer service skills, and the ability to multitask in a fast-paced setting. A High School Diploma or equivalent is required.