Bilingual Vietnamese CSR — Hybrid, Customer & Agent Support

Hard Yaka; Manila; Hybrid; PHP 28,000 - 40,000; Full time

Job summary

A global financial services firm is seeking a Bilingual Vietnamese Customer Service Representative to provide high-quality support to customers and agents via phone, email, and chat. The ideal candidate must be fluent in Vietnamese and English and have strong communication skills. Responsibilities include handling inquiries and transaction processing while ensuring customer satisfaction in a hybrid work environment. Previous customer service experience is beneficial.

Qualifications

• Fluency in both Vietnamese and English is required for the position.
• Previous customer service or call center experience is preferred.
• Ability to multitask and manage time effectively is necessary.

Responsibilities

• Handle calls, emails, and chats from customers and agents.
• Provide updates and resolve transaction issues.
• Conduct outreach to agents and assist with onboarding.

Skills

Fluency in Vietnamese and English

Excellent communication and writing skills

Problem-solving skills

Customer service experience

Education

High School Diploma or in progress

Job description

A global financial services firm is seeking a Bilingual Vietnamese Customer Service Representative to provide high-quality support to customers and agents via phone, email, and chat. The ideal candidate must be fluent in Vietnamese and English and have strong communication skills. Responsibilities include handling inquiries and transaction processing while ensuring customer satisfaction in a hybrid work environment. Previous customer service experience is beneficial.