Bilingual Travel & Customer Support Specialist

dnata; Central Luzon; On-site; PHP 335,000 - 502,000; Full time

Job summary

dnata in Clark, Pampanga is hiring for a multilingual Customer Service role in a busy contact centre. You will handle guest inquiries in Korean, Mandarin, Japanese, and English, process reservations, ticketing, and refunds, and use systems like Amadeus, Comarch, Salesforce and Microsoft Dynamics to support customers.

Ideal candidates have at least 6 months in customer service, strong English writing, 30 wpm typing, and are willing to work shifts, including weekends and holidays, with relocation

Qualifications

• High School Diploma / GED required (College Degree preferred).
• Minimum 6 months of customer service experience.
• Fluent in Mandarin, Korean, Japanese and English; strong written English.
• Strong analytical and problem-solving abilities.
• Basic technical skills; able to navigate computers and web apps.
• Typing speed of at least 30 wpm.
• Willing to relocate to Clark, Pampanga and work shifts, including holidays/weekends.

Responsibilities

• Provide first call resolution for guest inquiries in Korean, Mandarin, Japanese and English.
• Support reservations, tickets, reissuance and refunds via various channels.
• Navigate Etihad systems and tools (Amadeus, Comarch, Salesforce, Microsoft Dynamics).
• Handle first-level complaints and resolve where possible.
• Conduct language-based service recovery (Mandarin, Korean, Japanese, English).
• Assist quality/operations with translation during investigations.
• Stay updated on products, policies, and procedures; enhance technical skills.
• Meet individual revenue, productivity and customer service targets.
• Maintain data protection and confidentiality.
• Support other departments as required; escalate issues to Team Leader when needed.
• Analyze travel-related data and provide insights to internal customers.
• Identify booking issues that impact the business and flag red flags.
• Crisis management during incidents related to department products.
• Remain knowledgeable on all account aspects, SOPs, products, and campaigns.

Skills

Customer service experience

Multilingual ability

Analytical skills

Problem-solving skills

Interpersonal skills

Typing 30 wpm

MS Office proficiency

Willingness to work shifts

Education

High School Diploma / GED (College Degree preferred)

Tools

Amadeus

Comarch

Salesforce

Microsoft Dynamics Pulse

Job description

dnata in Clark, Pampanga is hiring for a multilingual Customer Service role in a busy contact centre. You will handle guest inquiries in Korean, Mandarin, Japanese, and English, process reservations, ticketing, and refunds, and use systems like Amadeus, Comarch, Salesforce and Microsoft Dynamics to support customers.

Ideal candidates have at least 6 months in customer service, strong English writing, 30 wpm typing, and are willing to work shifts, including weekends and holidays, with relocation