Multilingual Travel Support Specialist

dnata Travel Inc.; Mabalacat; On-site; PHP 240,000 - 360,000; Full time

Job summary

dnata Travel Inc. is seeking a customer service professional to support guests in Korean, Mandarin, Japanese, and English. You will handle reservations, ticketing, reissuance, and refunds across multiple channels, using Amadeus, Comarch, Salesforce, and Microsoft Dynamics.

The role requires a proactive, customer-focused attitude, strong problem-solving skills, and flexibility to work shifting schedules, including holidays and weekends. Relocation to Clark, Pampanga, is expected.

Qualifications

• Willing to relocate to Clark, Pampanga.
• High School Diploma required; college degree preferred.
• At least 6 months of experience in customer service.
• Positive attitude for delivering excellence in a contact centre.
• Training or GDS experience is a plus.
• Fluent in spoken Mandarin, Korean, Japanese, and English; good written English.

Responsibilities

• Provide first-call resolution for guest enquiries in Korean, Mandarin, Japanese, and English.
• Offer technical support for reservations, tickets, reissuance and refunds via multiple channels.
• Navigate Etihad systems and airline applications (Amadeus, Comarch, Salesforce, Dynamics).
• Handle first-level complaints and provide resolutions where possible.
• Conduct language-based service recovery and assist in investigations.

Skills

Customer service

Communication

MS Office

Typing 30 wpm

Problem solving

GDS experience

Education

High School Diploma

College degree preferred

Tools

Amadeus

Comarch

Salesforce

Microsoft Dynamics Pulse

Job description

dnata Travel Inc. is seeking a customer service professional to support guests in Korean, Mandarin, Japanese, and English. You will handle reservations, ticketing, reissuance, and refunds across multiple channels, using Amadeus, Comarch, Salesforce, and Microsoft Dynamics.

The role requires a proactive, customer-focused attitude, strong problem-solving skills, and flexibility to work shifting schedules, including holidays and weekends. Relocation to Clark, Pampanga, is expected.