Travel Account Support Agent — Multilingual

dnata Travel Inc.; Mabalacat; On-site; PHP 279,000 - 424,000; Full time

Job summary

dnata Travel Inc. in Clark, Pampanga is seeking a customer service specialist to provide first-call resolution for guest inquiries in Korean, Mandarin, Japanese, and English across reservations, ticketing, and refunds.

You will navigate Amadeus, Comarch, Salesforce, and Microsoft Dynamics to assist customers. The role requires at least 6 months in customer service, a high school diploma (college degree preferred), and willingness to relocate to Clark.

Qualifications

• High School Diploma / GED required (College Degree preferred).
• Minimum 6 months of experience in Customer Service.
• Willingness to relocate to Clark, Pampanga.
• Fluent in spoken Mandarin, Korean, Japanese, and English; strong written English.
• Training or GDS experience is a plus.
• Excellent interpersonal, analytical and problem-solving skills.
• Proficient in MS Office applications (Word & Excel).
• Willing to work in shifting schedules, public holidays and weekends.
• Typing speed of at least 30 wpm.

Responsibilities

• Provide first call resolution for guest inquiries in Korean, Mandarin, Japanese, and English across reservations, ticketing, reissuance, refunds, and related services.
• Process and navigate Etihad Website, Amadeus, Comarch, Salesforce, and Microsoft Dynamics to support inquiries.
• Handle first-level complaints via multiple channels and provide resolutions when possible.
• Conduct service recovery for multilingual calls (Mandarin, Korean, Japanese, English).
• Stay updated on products, policies, and procedures to ensure accurate information.
• Achieve individual targets for revenue, productivity and customer service.
• Maintain data protection and confidentiality for staff and customers.
• Support other departments as required and escalate issues to Team Leader when needed.

Skills

Mandarin

Korean

Japanese

English

Education

High School Diploma / GED

College Degree preferred

Tools

Amadeus

Comarch

Salesforce

Microsoft Dynamics (Pulse)

Etihad Website navigation

MS Office (Word & Excel)

Job description

dnata Travel Inc. in Clark, Pampanga is seeking a customer service specialist to provide first-call resolution for guest inquiries in Korean, Mandarin, Japanese, and English across reservations, ticketing, and refunds.

You will navigate Amadeus, Comarch, Salesforce, and Microsoft Dynamics to assist customers. The role requires at least 6 months in customer service, a high school diploma (college degree preferred), and willingness to relocate to Clark.