Bilingual Test & Customer Support Engineer (Mandarin/English)

上海弥行软件技术有限公司; Davao de Oro; On-site; PHP 1,119,000 - 1,679,000; Full time

Job summary

Shanghai Yihang Software Technology Co., Ltd. seeks a Technical Support Engineer to join our product development and delivery team.

You will test, support customers, and train users while coordinating with development and R&D to ensure product quality and customer success. The role requires a full-time bachelor’s degree in computer, IoT, or software engineering, knowledge of test tools, and SQL databases, plus strong Mandarin and English communication.

Qualifications

• Must hold a bachelor's degree in computer, IoT, or software engineering.
• Knowledge of automation, safety, functional, or performance tests or modern test tools.
• Experience with SQLServer/MySQL and other relational DBs.
• Good communication and teamwork.

Responsibilities

• Assist development in testing project products, including test case programming, execution, and defect tracking.
• Provide daily technical services to customers and resolve product issues.
• Deliver technical training to customers and guide them on product processes.
• Support R&D with project implementation and daily maintenance tasks.

Skills

Mandarin

English

Communication

Teamwork

Testing knowledge

Education

Bachelor's degree in CS/IoT/Software Eng

Tools

SQLServer

MySQL

Job description

Shanghai Yihang Software Technology Co., Ltd. seeks a Technical Support Engineer to join our product development and delivery team.

You will test, support customers, and train users while coordinating with development and R&D to ensure product quality and customer success. The role requires a full-time bachelor’s degree in computer, IoT, or software engineering, knowledge of test tools, and SQL databases, plus strong Mandarin and English communication.