Test Technical Support Engineer

上海弥行软件技术有限公司; Davao de Oro; On-site; PHP 1,119,000 - 1,679,000; Full time

Job summary

Shanghai Yihang Software Technology Co., Ltd. seeks a Technical Support Engineer to join our product development and delivery team.

You will test, support customers, and train users while coordinating with development and R&D to ensure product quality and customer success. The role requires a full-time bachelor’s degree in computer, IoT, or software engineering, knowledge of test tools, and SQL databases, plus strong Mandarin and English communication.

Qualifications

• Must hold a bachelor's degree in computer, IoT, or software engineering.
• Knowledge of automation, safety, functional, or performance tests or modern test tools.
• Experience with SQLServer/MySQL and other relational DBs.
• Good communication and teamwork.

Responsibilities

• Assist development in testing project products, including test case programming, execution, and defect tracking.
• Provide daily technical services to customers and resolve product issues.
• Deliver technical training to customers and guide them on product processes.
• Support R&D with project implementation and daily maintenance tasks.

Skills

Mandarin

English

Communication

Teamwork

Testing knowledge

Education

Bachelor's degree in CS/IoT/Software Eng

Tools

SQLServer

MySQL

Job description

Please state your Mandarin proficiency when submitting your resume.

About the role

This role involves supporting product development and delivery through testing, customer technical support, and training. You will work with development and R&D teams to ensure product quality and customer success.

Key responsibilities

Assist the development team in testing project products, including test case programming, execution, white/black box testing, analysis of test results, submission of test reports and defect tracking

Provide daily technical services to customers and solve technical problems encountered in product use

Provide technical training to customers and guide them to correctly select product processes and procedures

Assist the R&D team with project implementation, daily maintenance tasks and other work assigned by the leader

About you

Full-time public bachelor degree, major in computer, Internet of Things, or Software engineering

Knowledge of automation test, safety test, function test, performance test or modern test tools

Experience with SQLServer/MySQL and other relational database systems

Good communication skills and teamwork ability

Fluent in Mandarin and English

Based in Shanghai or Kaohsiung

Unlock job insights

Your application will include the following questions:

• How many years' experience do you have as a Technical Support Engineer?
• Which of the following types of qualifications do you have?

What can I earn as a Technical Support Engineer