Bilingual Telecom Customer Care Specialist (EN/FR)

Ellora Telecom Philippines, Inc.; Mabalacat; On-site; PHP 279,000 - 391,000; Full time

Benefits offered by this job

International company

Canadian market experience

Dynamic environment

Professional team

Job summary

Ellora Telecom Philippines, Inc. is seeking a bilingual Customer Care Representative fluent in English and French to join our customer care team supporting an international telecommunications company.

You will be the first point of contact for customers and callers, handling inquiries, billing concerns, and service issues with professionalism and empathy. In this role, you will respond via phone, email, and case management systems; document information accurately; and escalate sensitive concerns

Qualifications

• At least 1 year of customer service experience in telecom/BPO.
• Fluent in English and French (spoken and written).
• College-level education or higher.
• Excellent verbal and written communication.
• Professional and courteous telephone manner.
• Strong problem-solving and analytical skills.

Responsibilities

• Handle customer calls involving security concerns, harassment complaints, and general inquiries.
• Provide support to wireless and landline customers through phone, email, and case management systems.
• Respond to customer inquiries regarding billing, account, plans, and service-related concerns.
• Provide accurate information about products, plans, and services to prospective customers.
• Gather and document relevant information from customers and callers.
• Create, update, and follow up on customer cases as needed.
• Escalate complex or sensitive concerns to the appropriate team or department.
• Maintain professionalism, courtesy, and confidentiality when dealing with customers.
• Ensure accurate and timely documentation of customer interactions.
• Work collaboratively with team members to meet customer service and departmental goals.

Skills

English-French

Customer service

Communication skills

Education

College-level education

Tools

Windows-based apps

Job description

Ellora Telecom Philippines, Inc. is seeking a bilingual Customer Care Representative fluent in English and French to join our customer care team supporting an international telecommunications company.

You will be the first point of contact for customers and callers, handling inquiries, billing concerns, and service issues with professionalism and empathy. In this role, you will respond via phone, email, and case management systems; document information accurately; and escalate sensitive concerns