Bilingual Tech Support Specialist — French & English

Cognizant Technology Solutions Philippines Inc.; Philippines; On-site; PHP 360,000 - 540,000; Full time

Job summary

Cognizant Technology Solutions Philippines Inc. invites applications for a bilingual IT support role.

The successful candidate will handle proactive and reactive customer support, troubleshoot issues across channels, and collaborate with internal teams to resolve inquiries related to client products and services. The role requires strong French and English communication, a CS degree or equivalent, and a proven ability to work effectively in dynamic environments.

Qualifications

• Proficient in French (CEFR C1) and English (CEFR B2).
• B.S. in Computer Science or related field, or equivalent experience.
• Experience in customer-facing IT topics (tech support, SaaS).
• Strong written and verbal communication, time management and organization.

Responsibilities

• Provide proactive and reactive support for customers and partners.
• Deliver technical support for client products and services.
• Troubleshoot inquiries across channels (phone, chat, email).
• Use tools like browser dev tools, SQL, and internal systems to resolve issues.
• Identify product improvements and high-impact fixes.
• Promote client products based on customer needs and usage.

Skills

French language proficiency

English language proficiency

Communication skills

Time management

Collaboration

Self-motivated

Education

Bachelor of Science in Computer Science

Tools

Fiddler

HAR Analyzer

Browser dev tools

SQL

Job description

Cognizant Technology Solutions Philippines Inc. invites applications for a bilingual IT support role.

The successful candidate will handle proactive and reactive customer support, troubleshoot issues across channels, and collaborate with internal teams to resolve inquiries related to client products and services. The role requires strong French and English communication, a CS degree or equivalent, and a proven ability to work effectively in dynamic environments.