French-English Technical Support Expert

Cognizant; Quezon City; On-site; PHP 420,000 - 660,000; Full time

Job summary

Cognizant Philippines seeks a Technical Support Expert to educate, troubleshoot, and delight customers across technical and non-technical challenges. You will be their primary advocate within the organization, guiding issues from onboarding to resolution.

The role requires fluent French (CEFR C1) and English (CEFR B2), a STEM degree, and IT-related customer-facing experience. You will collaborate with internal teams to resolve complex issues and translate content for localized experiences.

Qualifications

• Proficient in both French and English (CEFR C1 and B2)
• Excellent verbal and written communication in both languages
• Bachelor of Science in CS, Engineering or related field
• Previous IT-related customer-facing experience (IT support, SaaS)
• Self-motivated, organized, and able to manage time effectively
• Ability to stay composed in critical situations and collaborate across teams
• Strong collaboration skills across multiple stakeholders

Responsibilities

• Proactive and reactive support for customers, partners, and internal teams to resolve issues
• Provide exceptional technical support for client products and services
• Troubleshoot inquiries across channels (account access, setup, billing, workflows)
• Identify product improvements and high-impact opportunities to enhance experience
• Promote client products and services through consultative discussions
• Manage escalated non-complex cases and ensure timely resolutions
• Meet and exceed client service level goals for product expertise
• Communicate effectively between client and customers; translate as needed
• Support internal peers on product knowledge and engagement paths

Skills

French language proficiency

English language proficiency

Customer-facing experience

Strong communication

Team collaboration

Time management

Education

B.S. in Computer Science/Engineering or related field

Job description

Cognizant Philippines seeks a Technical Support Expert to educate, troubleshoot, and delight customers across technical and non-technical challenges. You will be their primary advocate within the organization, guiding issues from onboarding to resolution.

The role requires fluent French (CEFR C1) and English (CEFR B2), a STEM degree, and IT-related customer-facing experience. You will collaborate with internal teams to resolve complex issues and translate content for localized experiences.