Bilingual Support Agent — Spanish/English, Global Growth

StaffHero; Philippines; On-site; PHP 335,000 - 502,000; Full time

Job summary

StaffHero is seeking a Spanish-English bilingual representative to join our client-support team. You will handle a balanced mix of voice interactions (about 80%) and administrative tasks (about 20%), delivering high-quality assistance to Spanish- and English-speaking customers.

The role emphasizes customer service excellence, strong organization, and the ability to multitask in a fast-paced environment, with flexibility for shifting schedules as needed.

Qualifications

• Fluent in Spanish and English (verbal and written).
• Customer service or call center experience preferred.
• Strong communication, active listening, and problem-solving skills.
• Ability to multitask between phone interactions and administrative duties.
• Basic proficiency in computer applications, CRM, or ticketing systems.

Responsibilities

• Handle inbound and outbound calls in Spanish and English with professionalism.
• Provide accurate information, guidance, and resolution to customer inquiries.
• Manage concerns, complaints, and service requests with empathy and efficiency.
• Document call outcomes and follow-up actions in company systems.
• Coordinate with internal teams and support email follow-ups and basic reporting.

Skills

Fluent in Spanish

Fluent in English

Customer service

Call center

Multitasking

CRM systems

Tools

CRM systems

Ticketing systems

Job description

StaffHero is seeking a Spanish-English bilingual representative to join our client-support team. You will handle a balanced mix of voice interactions (about 80%) and administrative tasks (about 20%), delivering high-quality assistance to Spanish- and English-speaking customers.

The role emphasizes customer service excellence, strong organization, and the ability to multitask in a fast-paced environment, with flexibility for shifting schedules as needed.