Bilingual Supplier Success Pro (Japanese) - Customer Impact

Cloudstaff Philippines Inc.; Pampanga; Sur place; PHP 335 000 - 603 000; Plein temps

Avantages offerts par ce poste

Health insurance

Paid time off

Provided PC

Career growth

Office amenities

Annual salary review

Résumé du poste

Cloudstaff Philippines Inc. is seeking a Supplier Success Professional (Japanese) to join our Pampanga team and help build a world-class supplier prequalification system.

You will be the first point of contact for customers and work from office in Angeles, Philippines. The role requires English and Japanese proficiency, strong communication, and collaboration to solve issues and improve customer experience.

Qualifications

• Experience in a Customer Support or similar CS role.
• Excellent written and spoken communication in English and Japanese.
• Ability to actively listen and think ahead.
• Familiarity with IT tools and Windows-based systems is a plus.

Responsabilités

• Provide professional support to customers via phone, email and chat.
• Research, clarify and resolve issues with customer-focused solutions.
• Verify details on regulatory documents accurately.
• Document interactions in Service Cloud (SFDC) and follow up as needed.
• Share feature requests and feedback with product and marketing teams.

Connaissances

English communication

Japanese language

Excellent communication

Active listening

Interpersonal skills

Problem solving

Attention to detail

Adaptability

Self-motivated

Stress tolerance

Outils

Service Cloud (SFDC)

Description du poste

Cloudstaff Philippines Inc. is seeking a Supplier Success Professional (Japanese) to join our Pampanga team and help build a world-class supplier prequalification system.

You will be the first point of contact for customers and work from office in Angeles, Philippines. The role requires English and Japanese proficiency, strong communication, and collaboration to solve issues and improve customer experience.