Supplier Success & Customer Support Specialist

Cloudstaff; Metro Manila; On-site; PHP 360,000 - 600,000; Full time

Job summary

Cloudstaff in the Philippines is seeking a Supplier Success Professional to help develop and maintain a world-class prequalification system for contractors, suppliers and vendors. You will be the first point of contact for all customers, providing professional support via phone, email and chat.

You will resolve issues, document details in Service Cloud, share feature requests, educate users on new features, and collaborate with Product, Sales and Marketing to improve customer experience.

Job description

Cloudstaff in the Philippines seeks a Supplier Success Professional to help develop and maintain a world‑class prequalification system for contractors, suppliers and vendors, while being the first point of contact for all customers. You will provide professional support via phone, email and chat.

You will resolve issues, document details in Service Cloud, share feature requests, educate users on new features, and collaborate with Product, Sales and Marketing to improve customer experience.