Mandarin-speaking Supplier Success Pro (Office-Based)

Cloudstaff Philippines Inc.; Pampanga; On-site; PHP 335,000 - 614,000; Full time

Benefits offered by this job

Health insurance

Pampanga office perks

8 weeks training

Job summary

Cloudstaff Philippines Inc. is seeking a Mandarin-speaking Supplier Success Professional to support contractors, suppliers, and vendors and be the first point of contact for customers. This work-from-office role is located in the Philippines – Pampanga (Angeles) with a morning shift.

You will participate in training during peak season, handle inquiries via multiple channels, document issues, and collaborate with internal teams to improve service and product experiences.

Qualifications

• Experience as a Customer Support Specialist or similar CS role.
• Excellent written and spoken communication in Mandarin.
• Active listening and forward thinking.
• Working PC knowledge, Windows and related IT apps.
• Willingness to undergo 8 weeks of training during peak season.

Responsibilities

• Provide professional support to all customers.
• Research, clarify and resolve issues with a focus on customer experience.
• Interact with customers via phone, email and chat.
• Verify details on regulatory documents accurately.
• Record interactions in Service Cloud (SFDC).
• Provide outbound follow-up via phone and email.
• Escalate complaints and explore additional assistance options.
• Educate customers about new features and functionalities.

Skills

Customer Support Specialist

Mandarin Chinese

Job description

Cloudstaff Philippines Inc. is seeking a Mandarin-speaking Supplier Success Professional to support contractors, suppliers, and vendors and be the first point of contact for customers. This work-from-office role is located in the Philippines – Pampanga (Angeles) with a morning shift.

You will participate in training during peak season, handle inquiries via multiple channels, document issues, and collaborate with internal teams to improve service and product experiences.