Bilingual Spanish Customer Support Specialist

Recruitify_HR; Metro Manila; On-site; PHP 400,000 - 600,000; Full time

Job summary

Recruitify_HR is seeking an experienced bilingual Customer Service Representative in Metro Manila to support Spanish-speaking clients via phone, email, and chat. You will resolve inquiries, share product information, and help customers make informed decisions.

The role emphasizes collaboration with the team to improve service processes, maintain CRM records, and deliver outstanding customer satisfaction. A Bachelor’s degree is required and fluency in Spanish and English is essential.

Qualifications

• Bachelor’s degree in a relevant field.
• 5–8 years of experience in customer service.
• Fluent in Spanish and English, strong communication skills.
• Ability to follow up on customer interactions and ensure resolution.
• Customer-focused, empathetic, and detail-oriented.

Responsibilities

• Provide exceptional customer service to Spanish-speaking clients via phone, email, and chat.
• Resolve customer inquiries and issues promptly and effectively.
• Communicate product information and assist customers in making informed decisions.
• Collaborate with team members to improve service processes and customer satisfaction.
• Maintain accurate records of customer interactions using CRM software.

Skills

Fluent Spanish

Fluent English

Strong communication

Problem-solving

Education

Bachelor’s degree in a relevant field

Job description

Recruitify_HR is seeking an experienced bilingual Customer Service Representative in Metro Manila to support Spanish-speaking clients via phone, email, and chat. You will resolve inquiries, share product information, and help customers make informed decisions.

The role emphasizes collaboration with the team to improve service processes, maintain CRM records, and deliver outstanding customer satisfaction. A Bachelor’s degree is required and fluency in Spanish and English is essential.