Bilingual Spanish/English Remote ISP Support Specialist

Southern Outdoor Restoration; Quezon City; On-site; PHP 279,000 - 502,000; Part time

Job summary

Southern Outdoor Restoration seeks a Spanish-speaking Customer Service Representative to support ISP customers remotely. The role involves handling inquiries, basic troubleshooting, and documenting tickets in both Spanish and English.

The ideal candidate is fluent in Spanish and English, with customer service experience and familiarity with internet services. This is a remote, Independent Contractor position requiring a reliable home setup.

Qualifications

• Fluent in Spanish and English, both written and spoken.
• Customer service or call center experience is preferred.
• Basic knowledge of ISP services and internet troubleshooting.
• Strong verbal and written communication skills.
• Reliable internet connection and a suitable remote work environment.

Responsibilities

• Provide customer support in Spanish and English via phone, email, or other channels.
• Assist customers with questions regarding internet services, accounts, and connectivity.
• Perform basic troubleshooting for common internet, Wi-Fi, modem, and router issues.
• Create, update, and document customer service tickets and account information.
• Identify and escalate technical issues that require additional support.
• Provide clear instructions and guidance to customers during troubleshooting.
• Maintain accurate records of customer interactions and service issues.
• Follow established ISP procedures and customer service guidelines.
• Communicate professionally and courteously with customers at all times.

Skills

Spanish-English bilingual

Customer service

Communication skills

Troubleshooting basics

Remote work

Job description

Southern Outdoor Restoration seeks a Spanish-speaking Customer Service Representative to support ISP customers remotely. The role involves handling inquiries, basic troubleshooting, and documenting tickets in both Spanish and English.

The ideal candidate is fluent in Spanish and English, with customer service experience and familiarity with internet services. This is a remote, Independent Contractor position requiring a reliable home setup.