Bilingual Spanish-English Customer Support - Taguig Onsite

Hammerjack Pty Ltd; Taguig; On-site; PHP 335,000 - 580,000; Full time

Job summary

Hammerjack Pty Ltd in the Philippines seeks a customer support specialist who uses Spanish language skills to assist a leading global account. You will handle inquiries by phone and other channels, delivering accurate information and a positive experience.

The role requires fluent Spanish and English, strong verbal and written communication, and the ability to follow processes in a fast-paced environment. Onsite work at BGC, Taguig with flexible schedules including nights and weekends.

Qualifications

• At least HS/SHS graduate.
• Fluent in Spanish and English.
• Strong verbal and written communication skills.
• Good problem-solving and critical-thinking skills.
• Customer-focused and empathetic.
• Comfortable working in a fast-paced environment.
• Willing to work flexible schedules, including nights, weekends, and holidays.
• Willing to work onsite in BGC, Taguig.

Responsibilities

• Assist customers through phone and other support channels.
• Handle customer inquiries and concerns in English and Spanish.
• Provide accurate information and appropriate resolutions.
• Document customer interactions and maintain accurate records.
• Deliver a positive customer experience.
• Follow account processes, policies, and quality standards.

Skills

Spanish language proficiency

English language proficiency

Verbal communication

Written communication

Education

HS/SHS graduate

Job description

Hammerjack Pty Ltd in the Philippines seeks a customer support specialist who uses Spanish language skills to assist a leading global account. You will handle inquiries by phone and other channels, delivering accurate information and a positive experience.

The role requires fluent Spanish and English, strong verbal and written communication, and the ability to follow processes in a fast-paced environment. Onsite work at BGC, Taguig with flexible schedules including nights and weekends.