Bilingual Customer Service Specialist - Spanish (Onsite)

Tasq Work; Taguig; On-site; PHP 279,000 - 391,000; Full time

Job summary

Tasq Work in Taguig City is seeking a Spanish-fluent Customer Support Associate to provide prompt, personalized assistance via calls, emails, or chat, following SOPs to ensure a positive experience.

Onsite in BGC, night shifts, weekends and holidays may be required. Candidates must have at least 12 months of customer-facing experience and be comfortable using English as a secondary language.

Qualifications

• Fluent in speaking, writing and reading Spanish.
• At least 12 months customer facing work experience.
• Conversant in English as secondary language.
• Willing to work onsite in BGC, Taguig City.

Responsibilities

• Provide prompt, personalized support via calls, emails, or chat, adhering to SOPs for a positive customer experience.
• Research solutions to resolve issues, educate clients, and promote products and services.
• Identify customer needs and offer tailored solutions.
• Navigate online platforms efficiently, stay updated on product info, and comply with company policies and regulations.
• Meet KPIs and SLAs to ensure high client satisfaction.
• Follow program procedures while managing assigned and ad hoc tasks effectively.

Skills

Spanish language

English language

Customer service

Education

College graduate / Completed 1st Year

Job description

Tasq Work in Taguig City is seeking a Spanish-fluent Customer Support Associate to provide prompt, personalized assistance via calls, emails, or chat, following SOPs to ensure a positive experience.

Onsite in BGC, night shifts, weekends and holidays may be required. Candidates must have at least 12 months of customer-facing experience and be comfortable using English as a secondary language.