Bilingual Spanish/English Customer Support Specialist

Recruitify_HR; Muntinlupa; On-site; PHP 279,000 - 390,600; Full time

Job summary

A staffing agency is seeking a Customer Service Representative to provide exceptional support to Spanish-speaking clients. This role involves managing communications, documenting interactions, and resolving customer issues collaboratively. The ideal candidate will have a Bachelor's degree and 5-7 years of experience in customer service, demonstrating fluency in Spanish and English. This position requires empathy, attention to detail, and the ability to handle multiple tasks effectively.

Qualifications

• 5-7 years of experience in customer service roles.
• Empathetic, detail-oriented, and able to work in a fast-paced environment.
• Ability to handle multiple customer interactions simultaneously.

Responsibilities

• Provide exceptional customer service support to Spanish-speaking clients.
• Manage inbound and outbound communications, addressing client inquiries.
• Document customer interactions and feedback in the CRM system.
• Collaborate with other departments to resolve customer concerns.
• Assist in training new team members on bilingual support practices.

Skills

Fluency in both Spanish and English

Excellent communication skills

Education

Bachelor’s degree in a relevant field

Job description

A staffing agency is seeking a Customer Service Representative to provide exceptional support to Spanish-speaking clients. This role involves managing communications, documenting interactions, and resolving customer issues collaboratively. The ideal candidate will have a Bachelor's degree and 5-7 years of experience in customer service, demonstrating fluency in Spanish and English. This position requires empathy, attention to detail, and the ability to handle multiple tasks effectively.