Bilingual Spanish/English CSR Specialist

Recruitify_HR; Makati; On-site; PHP 279,000 - 424,000; Full time

Job summary

Recruitify_HR in Makati, Philippines is seeking a Customer Support Specialist fluent in English and Spanish to assist customers, resolve inquiries, and document interactions.

You will provide accurate product and service information, handle complaints with professionalism, and collaborate with teammates to continuously improve customer experiences in a fast-paced environment.

Join a dynamic team that values clear communication, reliability, and customer-first outcomes.

Qualifications

• Educational qualifications: High School Diploma or equivalent.
• Experience: 3-5 years in customer service.
• Bilingual in Spanish and English.
• Excellent communication and interpersonal skills.
• Ability to multitask and manage time effectively.
• Availability to work in a fast-paced environment.

Responsibilities

• Assist customers by answering inquiries in both English and Spanish.
• Resolve customer complaints and issues efficiently while maintaining high customer satisfaction.
• Document and track all customer interactions in the system.
• Provide support for product and service information to enhance customer experience.
• Collaborate with team members to improve customer service processes.

Skills

Spanish-English bilingual

Education

High School Diploma or equivalent

Job description

Recruitify_HR in Makati, Philippines is seeking a Customer Support Specialist fluent in English and Spanish to assist customers, resolve inquiries, and document interactions.

You will provide accurate product and service information, handle complaints with professionalism, and collaborate with teammates to continuously improve customer experiences in a fast-paced environment.

Join a dynamic team that values clear communication, reliability, and customer-first outcomes.