Bilingual Spanish Customer Service Advocate (Flexible Hours)

Recruitify_HR; Mandaluyong; On-site; PHP 360,000 - 480,000; Full time

Job summary

Recruitify_HR is seeking a Customer Service Associate to support Spanish-speaking clients by phone, email, and chat from Mandaluyong, Metro Manila. You will resolve inquiries promptly and maintain thorough records of interactions.

This role requires 1–3 years in customer service, fluency in Spanish and English, empathy, and the ability to manage multiple tasks in a typical office environment with flexible hours.

Qualifications

• Educational Qualifications: High School Diploma or equivalent.
• Experience Level: 1–3 years in customer service.
• Skills and Competencies: Fluency in Spanish and English, strong communication skills.
• Responsibilities and Duties: Ability to handle multiple tasks and maintain professionalism under pressure.
• Working Conditions: Typical office environment, may require flexible hours.
• Qualities and Traits: Empathetic, patient, and solution-oriented approach.

Responsibilities

• Provide exceptional customer service to Spanish-speaking clients via phone, email, and chat.
• Respond to customer inquiries and resolve issues in a timely manner.
• Maintain detailed records of customer interactions and transactions.
• Assist in training new team members on customer service protocols.
• Collaborate with other departments to enhance the customer experience.

Skills

Spanish language proficiency

English language proficiency

Education

High School Diploma or equivalent

Job description

Recruitify_HR is seeking a Customer Service Associate to support Spanish-speaking clients by phone, email, and chat from Mandaluyong, Metro Manila. You will resolve inquiries promptly and maintain thorough records of interactions.

This role requires 1–3 years in customer service, fluency in Spanish and English, empathy, and the ability to manage multiple tasks in a typical office environment with flexible hours.