Bilingual Spanish Customer Service Specialist

Recruitify_HR; Mandaluyong; Vor Ort; PHP 300.000 - 420.000; Vollzeit

Zusammenfassung

Recruitify_HR in Mandaluyong, Philippines, is seeking an experienced bilingual Customer Service Representative to support Spanish-speaking clients across channels. You will resolve inquiries, document interactions, and collaborate with the team to improve service processes and customer satisfaction.

The role requires 3-5 years in customer service, a Diploma or equivalent, and strong communication skills to excel in a bilingual environment.

Qualifikationen

• Diploma or equivalent in a relevant field or related experience.
• 3-5 years of experience in customer service.
• Bilingual proficiency in Spanish and English.
• Strong communication and interpersonal skills.
• Ability to handle high-pressure situations calmly.

Aufgaben

• Provide exceptional customer service to Spanish-speaking clients via multiple channels.
• Resolve customer inquiries and complaints effectively and efficiently.
• Document customer interactions and feedback in the company database.
• Collaborate with team to improve service processes and customer satisfaction.
• Assist in training new staff on best practices for bilingual customer service.

Kenntnisse

Bilingual Spanish-English

Communication skills

Ausbildung

Diploma or equivalent

Jobbeschreibung

Recruitify_HR in Mandaluyong, Philippines, is seeking an experienced bilingual Customer Service Representative to support Spanish-speaking clients across channels. You will resolve inquiries, document interactions, and collaborate with the team to improve service processes and customer satisfaction.

The role requires 3-5 years in customer service, a Diploma or equivalent, and strong communication skills to excel in a bilingual environment.