Bilingual Customer Care Specialist - Spanish/English

Recruitify_HR; Taguig; On-site; PHP 420,000 - 640,000; Full time

Job summary

Recruitify_HR in Taguig, Philippines, is seeking an experienced bilingual customer service professional fluent in Spanish and English to resolve inquiries and support product information, orders, and returns.

You will document interactions, maintain accurate records, and collaborate with cross-functional teams to boost customer satisfaction. The role requires 5–8 years in customer service and a Bachelor's degree.

Qualifications

• Bachelor’s degree in a relevant field.
• 5–8 years of experience in customer service.
• Fluency in Spanish and English with strong communication skills.
• Ability to multitask and manage time effectively.

Responsibilities

• Provide exceptional bilingual customer service to resolve inquiries and issues.
• Assist customers with product information, orders, and returns.
• Document customer interactions and maintain accurate records of transactions.
• Collaborate with cross-functional teams to improve customer satisfaction.
• Conduct follow-up calls to ensure customer satisfaction and resolve outstanding issues.

Skills

Bilingual Spanish/English

Strong communication skills

Problem-solving abilities

Education

Bachelor's degree

Job description

Recruitify_HR in Taguig, Philippines, is seeking an experienced bilingual customer service professional fluent in Spanish and English to resolve inquiries and support product information, orders, and returns.

You will document interactions, maintain accurate records, and collaborate with cross-functional teams to boost customer satisfaction. The role requires 5–8 years in customer service and a Bachelor's degree.