Bilingual Restaurant Host (Mandarin/English)

Kimpton; Philippines; Sur place; PHP 201 000 - 290 000; Plein temps

Résumé du poste

Xin Tian Di in the Philippines is seeking a Receptionist who speaks Chinese and English to warmly welcome guests and guide them from arrival to departure. This role supports reservations and daily restaurant operations, including translations when required.

As the first point of contact, you will manage seating, answer calls, and ensure a professional reception area in line with IHG brand standards. Previous hospitality experience is an advantage and flexibility for shifts is expected.

Qualifications

• College-level education or a qualification in Hospitality Management, Tourism, Food & Beverage, or a related field preferred.
• Previous experience as a restaurant receptionist, hostess, guest service colleague, or similar hospitality role advantageous.
• Ability to communicate effectively in Chinese (Mandarin) and English; Filipino language skills are an advantage.

Responsabilités

• Warmly welcome and greet guests upon arrival.
• Manage restaurant reservations, table assignments, waiting lists, and guest seating efficiently.
• Assist guests with dining inquiries, information, promotions, and special requests.
• Communicate effectively with Chinese-speaking guests and assist with translation when required.
• Answer telephone calls and respond to reservation inquiries professionally.
• Maintain accurate guest reservation details and communicate special requirements to the restaurant team.
• Coordinate with supervisors and service colleagues to ensure smooth seating and availability.
• Recognize regular guests and provide personalized service when possible.
• Assist with guest feedback and concerns and escalate as needed.
• Maintain a clean, organized, and professional reception area.
• Support restaurant promotions, events, and other Food & Beverage activities.

Connaissances

Bilingual Chinese-English

Guest service

Reservation systems

Phone handling

Formation

Hospitality Management

Tourism

Food & Beverage

Description du poste

Xin Tian Di in the Philippines is seeking a Receptionist who speaks Chinese and English to warmly welcome guests and guide them from arrival to departure. This role supports reservations and daily restaurant operations, including translations when required.

As the first point of contact, you will manage seating, answer calls, and ensure a professional reception area in line with IHG brand standards. Previous hospitality experience is an advantage and flexibility for shifts is expected.