Bilingual Restaurant Host (Mandarin/English)

InterContinental Hotels Group; Manila; On-site; PHP 201,000 - 335,000; Full time

Job summary

Xin Tian Di in Manila is seeking a friendly Restaurant Receptionist to warmly welcome guests, manage reservations, and support daily dining operations with efficiency and care.

Fluent English and Mandarin Chinese are encouraged to assist guests; Filipino language skills are a plus. Hospitality education and prior front-of-house experience are preferred, with shifts including weekends and evenings.

Qualifications

• College-level education or qualification in Hospitality Management, Tourism, Food & Beverage, or related field.
• Previous experience as a restaurant receptionist, hostess, guest service colleague, or similar hospitality role is an advantage.
• Ability to communicate effectively in Chinese (Mandarin) and English; Filipino language skills are an advantage.
• Warm, confident, and professional communication and interpersonal skills.

Responsibilities

• Warmly welcome and greet guests upon arrival at the restaurant.
• Manage restaurant reservations, table assignments, waiting lists, and guest seating efficiently.
• Assist guests with dining inquiries, restaurant information, promotions, and special requests.
• Communicate effectively with Chinese-speaking guests and assist with translation when required.
• Answer telephone calls and respond to restaurant reservation inquiries professionally.
• Maintain accurate guest reservation details and communicate special requirements to the restaurant team.
• Coordinate closely with restaurant supervisors and service colleagues to ensure smooth seating and table availability.
• Recognize regular guests and provide personalized service whenever possible.
• Assist with guest feedback and concerns and elevate matters to the appropriate leader when necessary.
• Maintain a clean, organized, and professional reception area.
• Support restaurant promotions, special events, and other Food & Beverage activities.
• Deliver service in line with IHG brand standards and our commitment to creating memorable guest experiences.

Skills

Chinese-English bilingual

Hospitality experience

Reservations systems

Education

Hospitality-related education

Job description

Xin Tian Di in Manila is seeking a friendly Restaurant Receptionist to warmly welcome guests, manage reservations, and support daily dining operations with efficiency and care.

Fluent English and Mandarin Chinese are encouraged to assist guests; Filipino language skills are a plus. Hospitality education and prior front-of-house experience are preferred, with shifts including weekends and evenings.