Concierge Front Desk Agent - Bilingual (English/Chinese)

Anchor Land Holdings Inc.; Manila; On-site; PHP 201,000 - 290,000; Full time

Job summary

Anchor Land Holdings Inc. seeks a friendly Receptionist to greet visitors, assist unit owners, and coordinate queries at the lobby.

The role emphasizes bilingual communication in English and Mandarin, strong customer service, and reliable front desk operations in a busy property setting in Manila.

You will manage mail and deliveries, relay messages, and provide concierge services such as taxi arrangements and courier support, while maintaining lobby upkeep and safety standards.

Qualifications

• At least 1 year of experience in front desk operations, reception, customer service, or administrative support.
• Able to communicate effectively in English and Chinese (Mandarin).

Responsibilities

• Sees to it that the lobby/office premises are checked properly at the start of the day’s work.
• Ensures that residents and guest’s requests are acted upon immediately.
• Handles residents and guest items, mail, parcels, and packages according to prescribed procedure.
• Monitors all visitors for the day and their arrival and departure time.
• Provides concierge services to unit owners and tenants, including taxi and car rental.
• Maintain lobby upkeep at all times.
• Receive mails, parcels, and other documents.
• Ensure unit owners’ requests/complaints are handled per property procedures.

Skills

Front desk operations

Customer service

Communication skills

Bilingual English/Chinese

Education

High School diploma

College degree in business/hospitality/office administration

Tools

MS Office

Job description

Anchor Land Holdings Inc. seeks a friendly Receptionist to greet visitors, assist unit owners, and coordinate queries at the lobby.

The role emphasizes bilingual communication in English and Mandarin, strong customer service, and reliable front desk operations in a busy property setting in Manila.

You will manage mail and deliveries, relay messages, and provide concierge services such as taxi arrangements and courier support, while maintaining lobby upkeep and safety standards.