Bilingual Mortgage Team Lead – Spanish/English Night Shift

Private Advertiser; Philippines; On-site; PHP 1,116,000 - 1,339,000; Full time

Job summary

Private Advertiser is seeking a Spanish bilingual Team Leader to manage a mixed English/Spanish-speaking team for mortgage-related customer service, sales, servicing, and collections. This onsite role in Eastwood, Quezon City requires strong leadership, client engagement, and compliance with guidelines.

Night/US shift availability and ASAP start are essential. Join a night-shift oriented team with an onsite setup and a competitive ₱100,000–₱120,000 monthly package.

Qualifications

• 3+ years as Spanish bilingual team leader/supervisor in the BPO industry.
• 3+ years of customer service experience.
• C2 level Spanish fluency.
• Mortgage experience is highly preferred.

Responsibilities

• Lead and manage a team of English and Spanish bilingual associates.
• Support the promotion and servicing of mortgage products.
• Engage with customers throughout the customer lifecycle and assist with retention, servicing, and collection efforts.
• Monitor team performance and ensure achievement of operational and business goals.
• Serve as an internal and external mortgage subject matter expert.
• Ensure seamless day-to-day operations and adherence to established processes and compliance requirements.
• Collaborate with support teams to provide insights that improve training, products, and services.
• Partner with stakeholders to identify opportunities for process improvements and business efficiencies.
• Coach, mentor, and develop team members to improve overall performance and customer experience.

Skills

Spanish fluency

English fluency

Team leadership

Customer engagement

Job description

Private Advertiser is seeking a Spanish bilingual Team Leader to manage a mixed English/Spanish-speaking team for mortgage-related customer service, sales, servicing, and collections. This onsite role in Eastwood, Quezon City requires strong leadership, client engagement, and compliance with guidelines.

Night/US shift availability and ASAP start are essential. Join a night-shift oriented team with an onsite setup and a competitive ₱100,000–₱120,000 monthly package.