Bilingual Language Specialist EN/JP – KPI Driven

Nestlé S.A.

Meycauayan

On-site

PHP 260,000 - 380,000

Full time

13 days ago

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Benefits offered by this job

Parental leave

Staff discounts

Training & development

Annual bonus

Career opportunities

14-month pay

Job summary

Nestlé S.A. in the Philippines seeks a capable language and operations specialist to support E2E service delivery, acting as language expert for English and Japanese. You will learn PDP objectives and execute E2E plans aligned with NBS Centre strategy.

The role offers growth through trainings, parental leave, staff discounts, and a potential 14-month annual bonus. You will collaborate with cross-functional teams, adapt shift schedules, and ensure Nestlé standards across markets.

Qualifications

Fluent English and Japanese in business settings (JLPT N1/N2/N3 or native).
1+ year experience in any field/industry.
Working knowledge in SAP or MS Applications.
Ability to collaborate with cross-functional teams to deliver results.

Responsibilities

Deliver E2E service KPIs and SLAs and act as a language expert.
Execute PDP objectives and E2E plans per NBS Centre strategy.
Perform daily activities accurately and on time per E2E assignment.
Contribute to continuous improvement programs and standardization across markets.
Execute internal controls.
Implement PDP plan with Line Manager.
Analyze KPIs on service quality and present at DORs.
Ensure Nestlé standards compliance in all activities.