Language Resource - JP (Pooling) (opens in new tab)

Nestle SA; Meycauayan; On-site; PHP 260,000 - 380,000; Full time

Benefits offered by this job

Parental leave

Staff discounts

Training & development

Annual bonus

Career opportunities

14-month pay

Job summary

Nestlé S.A. in the Philippines seeks a capable language and operations specialist to support E2E service delivery, acting as language expert for English and Japanese. You will learn PDP objectives and execute E2E plans aligned with NBS Centre strategy.

The role offers growth through trainings, parental leave, staff discounts, and a potential 14-month annual bonus. You will collaborate with cross-functional teams, adapt shift schedules, and ensure Nestlé standards across markets.

Qualifications

• Fluent English and Japanese in business settings (JLPT N1/N2/N3 or native).
• 1+ year experience in any field/industry.
• Working knowledge in SAP or MS Applications.
• Ability to collaborate with cross-functional teams to deliver results.

Responsibilities

• Deliver E2E service KPIs and SLAs and act as a language expert.
• Execute PDP objectives and E2E plans per NBS Centre strategy.
• Perform daily activities accurately and on time per E2E assignment.
• Contribute to continuous improvement programs and standardization across markets.
• Execute internal controls.
• Implement PDP plan with Line Manager.
• Analyze KPIs on service quality and present at DORs.
• Ensure Nestlé standards compliance in all activities.

Skills

English & Japanese

Cross-functional collab

Shift flexibility

1+ year experience

Tools

SAP

MS Applications

Job description

• Contribute to the success of the assigned E2E service by exceptionally delivering the function's KPI and SLA while using the language assigned. Serve as a language expert.
• Learn and work on execution of PDP objectives and E2E plans in line with NBS Centre strategy.
• To execute accurately and timely daily activities and functions as provided by the E2E assignment using the expected language expertise.
• Contribute to Continuous Improvements programs and standardization of processes across all markets in scope, whenever possible.
• Execute identified business and internal controls.
• Execute PDP plan created in cooperation with the Line Manager
• Analyze and check KPIs on quality of services provided and present during DORs.
• Ensure compliance with Nestlé standards in all executed activities.

What will make you successful

• Can effectively communicate in English and Japanese in a business setting. Preferably JLPT N1/N2/N3 Passers or Native Japanese Speakers
• 1+ experience in any field/industry
• With working knowledge in SAP or MS Applications
• Proven ability to collaborate with cross-functional teams to deliver solid business results.
• Willing to adjust shift schedule as demanded by the business
• Competitive Salaries up to 14 months pay
• Rewarding career in a global setting - exposures in Asia, Oceania, Africa, and Americas
• Trainings and continuous development opportunities
• Internal career opportunities within the Nestle group
• Annual bonus (contingent to the performance of the employee and the business)
• Expanded Parental Support leave and benefits
• Access to Staff shop to avail of discounted Nestle products