Language Resource - JP (opens in new tab)

Nestle SA; Meycauayan; On-site; PHP 391,000 - 725,000; Full time

Job summary

Nestlé Business Services Manila is seeking a Language Resource – Japanese to support end-to-end processes by applying Japanese language expertise, ensuring accurate communication and high-quality service delivery across markets. You will enable cross-market collaboration and maintain service quality in alignment with PDP and center strategies.

The role requires English and Japanese business proficiency, N2/N3 certification or native-like skills, and at least 1 year of experience.

Qualifications

• Bachelor's degree and 1+ year of experience.
• Proficiency in English and Japanese in a business setting (N2/N3 or native).
• Experience with SAP and MS Office applications.

Responsibilities

• Deliver function KPIs and SLAs using Japanese language expertise.
• Serve as a language expert ensuring accurate and professional communication across stakeholders.

Skills

English

Japanese

Education

Bachelor's Degree

Tools

SAP

MS Office

Job description

Employment Type:Full Time

Qualifications:Bachelor’s Degree &1+ year of experience

Joining Nestlé means you are joining the largest food and beverage company in the world. At our very core, we are a human environment – passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future.

Our Team in Nestlé Business Services Manila is in charge of delivering world-class business support to our colleagues and clients globally. We are committed to deliver with passion, reliability, innovation, discipline, and excellence.

Job Summary

As aLanguage Resource – Japanese, you will support end-to-end (E2E) processes by leveraging your Japanese language expertise to ensure accurate communication, high-quality service delivery, and operational excellence. You will play a key role in enabling cross-market collaboration, maintaining service quality, and supporting business continuity through effective language support and process execution.

A Day in the Life of a Language Resource – Japanese

• delivering function KPIs and SLAs while utilizing Japanese language expertise
• Serve as a language expert, ensuring accurate and professional communication across stakeholders
• Learn and execute PDP objectives and E2E plans aligned with the NBS Center strategy
• Perform daily operational activities accurately and timely based on assigned processes and scope
• Contribute to continuous improvement initiatives and process standardization across markets in scope
• Execute identified business and internal controls in compliance with company policies
• Implement PDP plans in collaboration with the Line Manager
• Analyze and monitor service quality KPIs and present insights during Daily Operations Reviews (DORs)
• Ensure full compliance with Nestlé standards in all executed activities

What Will Make You Successful

• Ability to effectively communicate inEnglish and Japanese in a business setting
• With N2 or N3 certification, or native-level Japanese proficiency
• At least1+ year of experiencein any field or industry
• Working knowledge ofSAP and/or MS Office Applications
• Strong collaboration skills with cross-functional teams to deliver business results
• Willingness to work on shifting schedules based on business requirements