Bilingual Japanese Player Engagement Specialist

Keywords Studios; Pasig; On-site; PHP 334,800 - 558,000; Full time

Benefits offered by this job

Non-taxable allowances

HMO and life insurance

Paid time off

Annual wellness subsidy

Job summary

Keywords Studios in Pasig, Philippines, is looking for a Japanese Bilingual Player Engagement Agent. This role requires providing excellent customer support and promptly resolving player inquiries while maintaining high-quality standards.

The ideal candidate will have strong communication skills and proficiency in Japanese at C1-C2 level and English at B2 level. Valuable training will be provided to enhance skills. Benefits include non-taxable allowances, HMO, life insurance, and paid time off.

Qualifications

• Excellent customer support skills and experience handling player inquiries.
• Mastery of Japanese (C1-C2) and good English communication (B2).
• Ability to adapt to various player needs and situations.

Responsibilities

• Investigate and deliver prompt responses to player inquiries.
• Gather and deliver player feedback to developers.
• Maintain detailed reports to streamline support processes.

Skills

Customer support

Japanese language proficiency (C1-C2)

English language proficiency (B2)

Communication skills

Flexible adaptation

Tools

Helpshift/Zendesk

MS Office

Google Suite

Job description

Keywords Studios in Pasig, Philippines, is looking for a Japanese Bilingual Player Engagement Agent. This role requires providing excellent customer support and promptly resolving player inquiries while maintaining high-quality standards.

The ideal candidate will have strong communication skills and proficiency in Japanese at C1-C2 level and English at B2 level. Valuable training will be provided to enhance skills. Benefits include non-taxable allowances, HMO, life insurance, and paid time off.