Language Resource - Jp (N2)

Nestlã©; Philippines; On-site; PHP 360,000 - 480,000; Full time

Job summary

Nestlé Integrated Business Services Manila, Inc. seeks a Language Resource – Japanese to support end-to-end processes using Japanese language expertise for accurate communication and high-quality service delivery.

You will enable cross-market collaboration and ensure business continuity through language support and process execution. You will deliver service excellence, learn PDP plans, and work with the Line Manager to implement plans, while maintaining Nestlé standards and participating in

Qualifications

• Bachelor’s degree required with at least 1 year of experience.
• Proficiency in English and Japanese in a business setting.
• Experience with SAP or MS Office applications is a plus.

Responsibilities

• Provide end-to-end language support to ensure accurate communication.
• Deliver KPIs and SLAs for JP processes and service delivery.
• Collaborate with cross-functional teams across markets to meet targets.
• Adhere to Nestlé standards and internal controls in daily activities.

Skills

Bilingual English/Japanese

Cross-functional collaboration

Education

Bachelor’s Degree

Tools

SAP

MS Office

Job description

Language Resource - JP (N2)

Company : Nestlã© Job Type : Full Time Philippines

Job Description - Language Resource - JP (N2)

Location: Meycauayan, Bulacan, PH

Company: Nestlé Integrated Business Services Manila, Inc.

Employment Type: Full Time

Qualifications: Bachelor’s Degree &1+ year of experience

Joining Nestlé means you are joining the largest food and beverage company in the world. At our very core, we are a human environment – passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future.

Our Team in Nestlé Business Services Manila is in charge of delivering world-class business support to our colleagues and clients globally. We are committed to deliver with passion, reliability, innovation, discipline, and excellence.

Job Summary

As a Language Resource – Japanese, you will support end-to-end (E2E) processes by leveraging your Japanese language expertise to ensure accurate communication, high-quality service delivery, and operational excellence. You will play a key role in enabling cross-market collaboration, maintaining service quality, and supporting business continuity through effective language support and process execution.

A Day in the Life of a Language Resource – Japanese

• Contribute to the success of the assigned E2E service by delivering function KPIs and SLAs while utilizing Japanese language expertise
• Serve as a language expert, ensuring accurate and professional communication across stakeholders
• Learn and execute PDP objectives and E2E plans aligned with the NBS Center strategy
• Perform daily operational activities accurately and timely based on assigned processes and scope
• Contribute to continuous improvement initiatives and process standardization across markets in scope
• Execute identified business and internal controls in compliance with company policies
• Implement PDP plans in collaboration with the Line Manager
• Analyze and monitor service quality KPIs and present insights during Daily Operations Reviews (DORs)
• Ensure full compliance with Nestlé standards in all executed activities

What Will Make You Successful

• Ability to effectively communicate in English and Japanese in a business setting
• With N2 or N3 certification, or native-level Japanese proficiency
• At least 1+ year of experience in any field or industry
• Working knowledge of SAP and/or MS Office Applications
• Strong collaboration skills with cross-functional teams to deliver business results
• Willingness to work on shifting schedules based on business requirements

About the Company

Nestlã©

Nestlé is the world's largest food & beverage company. We unlock the power of food to enhance quality of life for everyone, today and for generations to come.