Bilingual CSR: Outbound Retention for Healthcare Plans

HCM Nexus; Mandaluyong; On-site; PHP 300,000 - 420,000; Full time

Job summary

Nexus Recruitment Group is seeking a Korean-speaking Customer Service Representative to support an outbound retention campaign for healthcare insurance. The role requires fluent Korean and English, with a focus on retaining policyholders and addressing inquiries.

You will engage customers, discuss plan benefits, and document interactions in the CRM, while maintaining empathy and a customer-centric approach to meet retention targets.

Qualifications

• Fluent in Korean (spoken and written) and proficient in English.
• Bachelor's degree preferred; relevant training or certification is a plus.
• At least 1 year of experience in customer service, retention, or outbound sales, ideally in healthcare/insurance/BPO.

Responsibilities

• Make outbound calls to Korean-speaking customers regarding policy renewals and plan continuation.
• Engage clients to understand concerns and recommend solutions aligned with their needs and policy benefits.
• Communicate the value of healthcare plans, benefits, and promotions to encourage retention.
• Maintain professionalism and empathy in all interactions, especially on health-related topics.
• Log all call activity and outcomes in CRM or internal systems accurately.

Skills

Korean language

English language

Education

Bachelor's degree

Tools

CRM software

Job description

Korean-Speaking CSR - Outbound Retention (Healthcare)

Job Openings Korean-Speaking CSR - Outbound Retention (Healthcare)

About the job Korean-Speaking CSR - Outbound Retention (Healthcare)

Job Summary:

We are seeking a fluent Korean-speaking Customer Service Representative to join an outbound campaign focused on retention for healthcare insurance customers. The role involves reaching out to existing or previous policyholders to encourage continued membership, address inquiries, and offer solutions that align with the customers needs and the policy benefits.

This role requires excellent communication skills in Korean and English, strong customer relationship abilities, and a goal-driven mindset to support client retention targets.

Key Responsibilities:

• Make outbound calls to Korean-speaking customers regarding policy renewals and plan continuation.
• Engage clients in conversations to understand their concerns and recommend solutions tailored to their needs.
• Communicate the value of healthcare plans, benefits, and promotions to encourage retention.
• Maintain professionalism and empathy in all interactions, especially when handling sensitive health-related topics.
• Log all call activity, updates, and outcomes in CRM or internal systems accurately and promptly.
• Meet or exceed individual and team retention goals and KPIs.
• Stay updated on product information, campaign updates, and healthcare industry standards.

Qualifications:

• Fluent in Korean (spoken and written) and proficient in English.
• Bachelors degree preferred; relevant training or certification is a plus.
• At least 1 year of experience in customer service, retention, or outbound salespreferably within a healthcare, insurance, or BPO setting.
• Strong interpersonal, persuasion, and problem-solving skills.
• Comfortable working with CRM systems and performing administrative documentation tasks.
• Willing to work on shifting schedules or according to campaign timezone requirements.