Bilingual Japanese-English Support Specialist

Progressive Technology; Manila; Hybride; PHP 300 000 - 540 000; Plein temps

Résumé du poste

Progressive Technology is seeking a bilingual Support Representative to assist Japanese- and English-speaking customers with product information, technical guidance, and account support. The role involves helping customers via email, live chat, phone, and other channels while ensuring accurate, courteous service across cultures.

Successful candidates will demonstrate strong communication, problem-solving, and documentation skills, and work with internal teams to resolve issues and improve

Qualifications

• Fluent in Japanese and English with professional writing and speaking skills.
• Experience in customer service or technical support is preferred.
• Able to explain product features and troubleshooting steps clearly.
• Familiar with CRM platforms and support tools.

Responsabilités

• Respond to customer inquiries in Japanese and English via phone, email, live chat, and other channels.
• Understand concerns and provide accurate, timely solutions.
• Explain features, procedures, and policies in a customer-friendly manner.
• Troubleshoot basic technical issues and assist with account-related tasks.

Connaissances

Bilingual (Japanese/English)

Customer service

Communication

CRM familiarity

Outils

CRM systems

Help desk software

Description du poste

Progressive Technology is seeking a bilingual Support Representative to assist Japanese- and English-speaking customers with product information, technical guidance, and account support. The role involves helping customers via email, live chat, phone, and other channels while ensuring accurate, courteous service across cultures.

Successful candidates will demonstrate strong communication, problem-solving, and documentation skills, and work with internal teams to resolve issues and improve