Global Bilingual Support Specialist (EN/JP)

ABC Financial; Manila; On-site; PHP 360,000 - 600,000; Full time

Job summary

ABC Fitness is seeking a Customer Support Specialist to provide exceptional assistance through email, live chat, and phone. You will own issues from first contact to resolution, and report any technical problems to the product team.

The role emphasizes empathy, clear communication, and collaboration with the product management team. Ideal candidates have at least 1 year in customer-facing roles, fluency in English and Japanese, and strong CRM skills.

Qualifications

• Minimum 1 year of experience in a fast-paced, customer-facing role.
• Bilingual proficiency in English and Japanese.
• Excellent customer relationship management skills.
• Strong empathy and ability to understand customer challenges.

Responsibilities

• Provide excellent support via email, live chat and phone.
• Identify technical issues and report to Product team.
• Communicate resolutions clearly to clients.
• Contribute to knowledge base and saved replies.
• Maintain and update customer details in CRM.
• Build positive relationships with a diverse customer base.

Skills

Customer service

Bilingual EN/JP

CRM proficiency

Empathy

Team player

Growth mindset

AI literacy

Tools

Zendesk

CRM systems

Job description

ABC Fitness is seeking a Customer Support Specialist to provide exceptional assistance through email, live chat, and phone. You will own issues from first contact to resolution, and report any technical problems to the product team.

The role emphasizes empathy, clear communication, and collaboration with the product management team. Ideal candidates have at least 1 year in customer-facing roles, fluency in English and Japanese, and strong CRM skills.