Japanese Bilingual Player Engagement Pro

KEYWORDS STUDIOS; Manila; On-site; PHP 1,848,428 - 2,772,643; Full time

Benefits offered by this job

Non-taxable Allowances

HMO and Life Insurance

Paid Time Offs

Annual Wellness Subsidy

Job summary

KEYWORDS STUDIOS is seeking a Bilingual Player Engagement Agent (Japanese) in Manila to enhance player support and community engagement.

This role involves interacting with the gaming community, providing responses to inquiries, and delivering feedback. Candidates must possess C1-C2 level proficiency in Japanese and B2 level in English.

Join a dynamic team and enjoy benefits like HMO, life insurance, and paid time off.

Qualifications

• Excellent communication skills for effective player support.
• Proven ability to adapt to various situations and player needs.
• Reliable in handling player inquiries and issues.

Responsibilities

• Investigate and deliver quality responses to players' questions.
• Maintain accurate reports to keep processes streamlined.
• Assist internal teams with project-related requests.

Skills

Communication

Analytical skills

Leadership

Business acumen

Education

Mastery in C1-C2 level Japanese language

English at B2 level or higher

Tools

Helpshift/Zendesk or other CRM tools

MS Office or Google Suite

Job description

KEYWORDS STUDIOS is seeking a Bilingual Player Engagement Agent (Japanese) in Manila to enhance player support and community engagement.

This role involves interacting with the gaming community, providing responses to inquiries, and delivering feedback. Candidates must possess C1-C2 level proficiency in Japanese and B2 level in English.

Join a dynamic team and enjoy benefits like HMO, life insurance, and paid time off.